Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miriam Gramajo

Katy

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

26
26
years of professional experience

Work History

Bilingual Customer Service Representative

ResultsCX
07.2024 - Current
  • Provided bilingual support to customers, addressing inquiries in both English and Spanish.
  • Resolved customer issues efficiently, enhancing overall satisfaction with services offered.
  • Utilized CRM systems to document interactions and track customer feedback effectively.
  • Managed high call volumes while maintaining professionalism and attention to detail.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Inventory Specialist

Premier Wireless
02.2021 - 09.2024
  • Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
  • Assisted in conducting regular audits to verify inventory accuracy and compliance with company standards.
  • Utilized inventory management software to track stock movements and generate reports for management review.
  • Collaborated with team members to streamline processes for receiving and storing incoming shipments.
  • Maintained cleanliness and organization of inventory areas to promote safety and operational efficiency.
  • Resolved discrepancies in stock records through detailed investigations and effective communication with suppliers.

Claims Specialist

LeBlanc Law Firm
11.2020 - 02.2021
  • Processed insurance claims efficiently, ensuring compliance with company policies and regulatory standards.
  • Collaborated with adjusters and policyholders to gather necessary information for claim resolution.
  • Followed up with customers on unresolved issues.

Data Entry/ Account Payable Clerk

Tailored Brands Inc.
03.1999 - 08.2020
  • Processed and organized documents for efficient retrieval and record-keeping.
  • Maintained accurate data entry in electronic filing systems to support operations.
  • Assisted in inventory management by tracking supplies and coordinating reorders.
  • Supported customer inquiries by providing timely information and resolving issues.
  • Processed high volume of orders daily and consistently met production targets.
  • Generated and verified necessary shipping paperwork, packing lists and bills of lading

Education

Real Estate License -

Champions School of Business
10.2020

GED - undefined

HCC

Skills

  • Communication and Listening skills
  • Attention to detail
  • Fast learner
  • Motivated and high energy
  • Bilingual, Spanish
  • Team player
  • Customer service
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

ResultsCX
07.2024 - Current

Inventory Specialist

Premier Wireless
02.2021 - 09.2024

Claims Specialist

LeBlanc Law Firm
11.2020 - 02.2021

Data Entry/ Account Payable Clerk

Tailored Brands Inc.
03.1999 - 08.2020

GED - undefined

HCC

Real Estate License -

Champions School of Business

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