Miriam Granados

Salon Sales Support Specialist | Southern California

• Managed inventory control and special orders for professional salon clients, ensuring accurate stock levels based on daily sales.
• Delivered products to salon locations, provided in-person order support, and followed up on client inventory needs weekly.
• Handled phone sales and coordinated shipments to client salons, maintaining high service standards.
• Trained new employees at multiple store locations on operations, systems, and product knowledge.
• Supported brand pop-up events, building engagement and product visibility.
• Collaborated with brand educators and account managers to stay aligned on promotions, launches, and client support.

• Oversaw all aspects of store management, including sales, staff training, merchandising, and compliance.
• Led coaching programs to improve employee performance and boost retention.
• Emphasized strategic selling and supported company initiatives around Hair Color Advancement.
• Created strong relationships with salon professionals by catering to their business needs.
• Ensured full compliance with California Hazardous Waste regulations by partnering with US Ecology for training and certification.
• Led district training meetings focused on management coaching and development.

• Managed payroll and staffing for 75+ employees, maintaining 80%+ retention across high-traffic periods.
• Oversaw department operations, visual merchandising, and daily inventory of $100,000+ in product.
• Directed seasonal recruitment and hiring efforts, supporting peak sales periods.
• Provided hands-on leadership to front-line staff, ensuring high customer satisfaction and sales performance.

• Led operations of a $2M annual revenue store with a focus on customer service and team performance.
• Organized bi-monthly special events and fashion shows, increasing foot traffic and event revenue by 17% year-over-year.
• Partnered with local nonprofits and luxury venues to drive brand awareness and community engagement.
• Built a core clientele through consistent communication and personalized service, including international clients.