Miriam Lara
Oakland,CA
Summary
Creative Personal Assistant offers best-in-class support. Travel arrangement expert focused on budget-conscious options and client satisfaction. Brings polished, professional telephone etiquette and advanced computer abilities.
Event Designer with solid reputation of exceptional service and more than 15 years assisting high-profile clients. Highly organized and forthright with excellent network of service contacts.
Creative event Designer with success in Designing and executing small to large weddings from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Artistic Florist bringing 20 years of custom design experience for individual client needs and large-scale, special events. Skilled instructor of proper care, handling and preservation methods which enhance life-span and appeal of floral arrangements. Recognized for dedication to providing high-quality products and service which contributes to long-term, satisfied clientele.
Overview
20
20
years of professional experience
Work History
Secretary/Personal Assistant to the Owner
Lifetime Roofing Services
Oakland, CA
07.2019 - 03.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized and attended meetings and compiled related documents and reports.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Coordinated and planned vacations for family.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Transported children to and from school, activities and appointments.
- Picked up and dropped off clients at airport.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Managed residential properties and staged homes prior to clients' arrivals.
- Checked residencies for move-in readiness prior to client arrivals.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Startup Founder/Floral Designer
Miriam's Floral Boutique
San Leandro, CA
09.2012 - 03.2019
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Imparted knowledge on plants and flowers to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Properly package flowers and plants for damage-free delivery.
- Prepared potted plants and bouquets based on customer requirements.
Property Manager
KAE Properties
San Leandro, CA
10.2010 - 09.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
Payroll Assistant
Service West
San Leandro , CA
01.2009 - 02.2010
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
- Input employee hours worked in to the payroll system.
Florist
Renascence Flowers
Hollywood , CA
11.2008 - 09.2009
Floral Designer
The Empty Vase
Los Angeles, CA
09.2006 - 11.2007
- Prepared potted plants and bouquets based on customer requirements.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Set up Events and managed a crew of 5
Floral Designer
Luna Gardens Events
Beverly Hills, CA
02.1998 - 09.2004
- Prepared potted plants and bouquets based on customer requirements.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Met with clients to design the look of their wedding/event
Education
Associate of Arts - Design And Visual Communications
Communications - T,V, Radio, Journalism
High School Diploma -
06.2000
Skills
- Reports and Financial Statements
- Inquiry Response
- Home Staging
- Multitasking and Organization
- Valid Driver's License
- Office Supplies and Inventory
- Event Planning
- Transporting Clients
- Microsoft PowerPoint
- Document Filing and Retrieval
- Invoice Preparation
- Bookkeeping and Basic Accounting
- Call Screening
- Visitor Greeting
- Calendar and Scheduling Software
- Travel Arrangement Coordination
- Shipping and Receiving Packages
- Call Routing
- Expense Management
- Interior Decorating
- Attention to Detail
- Proper Phone Etiquette
- Household Management
- Client Satisfaction
- Coordination Skills
- Cash Management
- Childcare Expertise
- Travel Administration
- Floral Design
- Vendor Liaising
Languages
Spanish
Native or Bilingual
Timeline
Secretary/Personal Assistant to the Owner - Lifetime Roofing Services
07.2019 - 03.2022
Startup Founder/Floral Designer - Miriam's Floral Boutique
09.2012 - 03.2019
Property Manager - KAE Properties
10.2010 - 09.2011
Payroll Assistant - Service West
01.2009 - 02.2010
Florist - Renascence Flowers
11.2008 - 09.2009
Floral Designer - The Empty Vase
09.2006 - 11.2007
Floral Designer - Luna Gardens Events
02.1998 - 09.2004
Santa Monica College - Associate of Arts, Design And Visual Communications
Tecnologico De Monterrey - Communications , T,V, Radio, Journalism
Alexander Hamilton Senior High School - High School Diploma,
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