High School Diploma -
Payson High School
Payson05.2001
Miriam Hatcher
Huntsville,TX
Summary
Dynamic manager with a proven track record at Big E’Z, excelling in team leadership and operational strategy development. Enhanced inventory accuracy and reduced discrepancies through streamlined processes. Committed to staff training and development, fostering a culture of continuous improvement while maintaining strong customer relationships. Skilled in problem-solving and decision-making to drive performance.
Education
Overview
11
11
years of professional experience
Work History
Manager
Big E’Z
03.2018 - Current
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Led team training initiatives, fostering a culture of continuous improvement and skill development.
- Developed operational strategies that improved workflow efficiency across departments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Office Manager
George’s Renovations
11.2019 - 03.2020
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and calendar management for executive team, optimizing time utilization.
- Led training sessions for new hires, fostering a collaborative and knowledgeable team environment.
Medical Office Assistant
Family Medicine-Huntsville
05.2015 - 03.2018
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance .
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Improved accuracy of patient records with meticulous data entry and management.
- Updated patient information and insurance details for accurate electronic medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Problem-solving
- Hiring and training
- Staff training
- Schedule management
- Problem-solving aptitude
- Positive attitude
- Multitasking
Timeline
Office Manager
George’s Renovations
11.2019 - 03.2020
Manager
Big E’Z
03.2018 - Current
Medical Office Assistant
Family Medicine-Huntsville
05.2015 - 03.2018
High School Diploma -
Payson High School