Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Miriam Hernandez

Dallas,TX

Summary

Experienced Learning Trainer with strong leadership, problem-solving and administrative support skills, seeking a full-time Learning Coordinator position at Amazon. Extensive experience working with and generating professional relationships with operation managers, area managers and process assistants as well as delivering feedback to hourly associates related to performance. Adapt at training and mentoring associates and developing SOPs. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary to achieve team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Learning Trainer

Amazon Fulfillment Center DAL3
09.2021 - Current
  • Mentored and guided 4+ tier 1 associates, facilitating their advancement to tier 3 associates
  • Developed SOPs and visually engaging Quips to streamline the scheduling of action items for the entire team
  • Proactively provided peer-to-peer coaching to ambassadors, BTS trainers, and learning trainers, showcasing strong emotional intelligence and teamwork
  • Coordinated the Global Ambassador Program selection process in 2022 & 2023, enhancing the talent pool at the facility
  • Actively participated and provided training to peers in various programs, including Umbrella Migration, Global Ambassador Classes, GAP Training, FCLM Depreciation, and Safer Year Training
  • AMB for a variety of paths for DAL3 to which over 200 AAs were trained
  • Conducted 20+ APPT training sessions, maintaining positive and productive relationships with all AMs who completed the program
  • Played a key role as the POC for the action report across all shifts, leading to a consistent #1 rank in the network for training compliance over the past 13 weeks
  • Contributed to the successful onboarding of 1521 associates to DAL3, tracking learning curves and fostering associate engagement.

Inbound and Outbound Warehouse Associate

Amazon Fulfillment Center DAL3
09.2020 - 09.2021
  • Assumed the role of Inbound Process Guide, ensuring efficient floor operations and maintaining adequate staffing levels.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Checked and rechecked orders before packaging and shipping items.
  • Collaborated with learning, process assistants, and area managers as a Learning Ambassador to implement effective training initiatives for
    level 1 new-hire associates
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in receiving, stocking and distribution of merchandise.


Education

Associates of Applied Science - Infomation Technology

El Centro College
06.2020

Franklin D Roosevelt High School
06.2020

Skills

  • Leadership
  • Problem-solving
  • Detail-oriented
  • Microsoft Office
  • Administrative Support
  • Performance Tracking
  • Organization skills
  • Data Analysis
  • NES
  • Project Management

Affiliations

  • Latinos @ Amazon
  • Mental Health & Awareness
  • Women @ Amazon
  • Glamazon @ Amazon
  • Associate of Safety committee

Timeline

Learning Trainer

Amazon Fulfillment Center DAL3
09.2021 - Current

Inbound and Outbound Warehouse Associate

Amazon Fulfillment Center DAL3
09.2020 - 09.2021

Associates of Applied Science - Infomation Technology

El Centro College

Franklin D Roosevelt High School

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Miriam Hernandez