Miriam Hernandez
Raleigh,NC
Summary
Customer Service Professional with 6 years of dedicated experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Raleigh Capitol Ent
Raleigh, NC
11.2018 - Current
- Greeted customers warmly and made them feel welcome.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Insurance verification.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed daily patient referrals through multi-line telephone system.
Skills
- Organizational Skills
- Multitasking
- Customer Service
- Team Collaboration
- Good Telephone Etiquette
- Bilingual
- Call center experience
- Appointment Scheduling
Languages
Spanish
Professional
Timeline
Patient Care Coordinator
Raleigh Capitol Ent
11.2018 - Current
Similar Profiles
Shelly LancasterShelly Lancaster
Certified Medical Assistant at Raleigh Capitol Ear, Nose, & ThroatCertified Medical Assistant at Raleigh Capitol Ear, Nose, & Throat
Kyle GibsonKyle Gibson
Patient Care Coordinator at Raleigh Capitol Ear, Nose, & ThroatPatient Care Coordinator at Raleigh Capitol Ear, Nose, & Throat
Alasan JallowAlasan Jallow
Senior Summer Camp Counselor at Raleigh Parks & Recreation (City of Raleigh)Senior Summer Camp Counselor at Raleigh Parks & Recreation (City of Raleigh)
Steven VioletteSteven Violette
Chief Operating Officer at One Health LinkChief Operating Officer at One Health Link
Toshana DanielsToshana Daniels
Senior Ambassador at AIClear LLCSenior Ambassador at AIClear LLC