Mirian Hernandez
Los Angeles,CA
Summary
With a proven track record, I excel in office administration and customer service, enhancing client satisfaction and streamlining operations. Skilled in Microsoft Excel and bilingual communication, I effectively manage data and foster relationships, achieving a significant reduction in documentation errors.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
NewHaus Roofing & Construction
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Apply for Roofing Permits to Building & Safety for each City Upload documents and submit all paperwork as needed.
- Keep Every customer file up to date with Job Costing etc.
Office Administrative Assistant Roofing
GIO Roofing Inc
03.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Apply for Roofing Permits online or walk in to each Cities as needed
- Upload Documents to each Cities as needed
Customer Service Cashier
Peter's Magnolia Cleaners
08.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
Customer Service Cashier
SP+ Parking
04.2018 - 07.2019
- Reduced discrepancies with thorough attention to detail during daily cash reconciliation procedures.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Contributed to a safe and secure environment by promptly reporting any suspicious activities or safety hazards.
- Achieved high levels of accuracy in financial transactions by consistently following established cash-handling procedures.
- Collaborated with teammates to ensure smooth shift transitions and uninterrupted service for customers, sharing relevant information and providing assistance as needed.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Developed strong working relationships with local businesses and organizations, promoting a positive image of the parking facility within the community.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained an organized work area, ensuring that all necessary supplies were readily available for use throughout the shift.
Education
Hamilton High School
Culver City, CA01-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Documentation and recordkeeping
- Office management
- Excel spreadsheets
- Invoice processing
- Bilingual English/Spanish
- Fast Leaner
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
NewHaus Roofing & Construction
03.2024 - Current
Office Administrative Assistant Roofing
GIO Roofing Inc
03.2020 - 03.2024
Customer Service Cashier
Peter's Magnolia Cleaners
08.2019 - 03.2020
Customer Service Cashier
SP+ Parking
04.2018 - 07.2019
Hamilton High School
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