Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Hernandez Lopez

Garland,Texas

Summary

Dynamic leader with a proven track record at RSI, enhancing team performance through innovative solutions and customer service excellence. Expert in data analysis and process improvement, adept at staff training and multitasking. Significantly improved customer satisfaction by optimizing feedback processes, showcasing adaptability and a strong focus on achievements.

Overview

11
11
years of professional experience

Work History

NPS

Apkudo
Irving, TX
03.2024 - 02.2025
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified the needs of the customer promptly and efficiently.
  • Analyzed customer feedback to improve services offered.
  • Created weekly reports on customer feedback data.
  • Analyzed customer feedback and adjusted processes accordingly.

Customer Service Supervisor

RSI
Irving, TX
05.2023 - 03.2024
  • Interviewed, hired and trained staff to meet company objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Issued work schedule, duty assignments.
  • Resolved customer complaints or answered customers' questions.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Answered phone calls and responded to questions and concerns.

Shipping Team Leader

RSI
Irving, TX
05.2021 - 04.2023
  • Provided leadership to the shipping team by setting performance standards, providing guidance, and resolving issues in a timely manner.
  • Prepared employee schedules to align with shift needs and business demands.
  • Maintained inventory of shipping materials and supplies.
  • Worked effectively in team environments to make the workplace more productive.

Sub Leader Shipping and Receiving

RSI
Plano, TX
04.2016 - 04.2021
  • Provided training sessions to new employees on company procedures and processes.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Organized, delegated, and monitored daily tasks of subordinate personnel.

Shipper

RSI
Plano, TX
08.2014 - 04.2015
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Organized deliveries by sorting and stocking receivables
  • Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.

Education

Lake Highlands High School
Dallas, TX

Skills

  • Customer service
  • Data analysis
  • Staff training
  • Process improvement
  • Customer feedback
  • Multitasking
  • Flexible and adaptable

Languages

English
Full Professional
Spanish
Limited

Timeline

NPS

Apkudo
03.2024 - 02.2025

Customer Service Supervisor

RSI
05.2023 - 03.2024

Shipping Team Leader

RSI
05.2021 - 04.2023

Sub Leader Shipping and Receiving

RSI
04.2016 - 04.2021

Shipper

RSI
08.2014 - 04.2015

Lake Highlands High School

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Miriam Hernandez Lopez