Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miriam Ibrahim

Katy,TX

Summary

Passionate Teaching Assistant offering background working with students at elementary school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities. Excellent tutor, record keeper and multitasker.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Teacher Assistant

Stonegate Elementary ( HEB ISD )
08.2021 - 08.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Supported the teacher with the dismissal procedures.
  • Monitored the students within Lunch and breakfast time to maintain good environment.

Mortgage Loan Processor

Petra Mortgage
11.2020 - 03.2021
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Prepared file for final clear-to-close by branch management.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

Grocery Assistant and Cashier

St. Mark Specialty Food
05.2020 - 12.2020
  • Met customer needs through polite, friendly and attentive service.
  • Helped customers complete purchases, locate items.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Retrieved items for customers and verified prices.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Bagged items securely to minimize breakages and reduce losses.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Personal Shopper

Walmart Supercenter
09.2020 - 11.2020
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.

Assisting Unaccompanied Minors

Prospect For Airlines Services
07.2020 - 08.2020


  • Assisting the unaccompanied minors to have their connection flight on time.
  • Solving problems and finding solutions to any problem with the flights.
  • Communicate with the minors to make sure that he has no problem through the flight.
  • High attendance and focus on the minor without going through any distractions from others.
  • Signing the documents when having the minor and after connecting him to the flight attendant.
  • Check the system, be aware and ready for any changes through the flight time or gate.
  • Communicating with the gate agent to make sure from the minor seat and have our priority to check in on time.

Kindergarten Classroom Teacher

Our Lady Of Perpetual Succor School
09.2015 - 05.2020
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
  • Observed and assessed student performance and charted progress.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
  • Reported to parents and administration about student progress.
  • Recognized children's physical, emotional and social needs for personalized support.
  • Teamed with other professionals to enhance student learning experiences.
  • Created and supervised variety of hands-on learning activities for fun and engagement.
  • Helped struggling students by motivating and encouraging kids to reach full potential.
  • Rewarded student success by utilizing praise and positive reinforcement techniques.
  • Developed and implemented behavior management strategies for creation of ideal learning environment.
  • Provided guidance on policies and initiatives for kindergarten teaching team.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Promoted learning through play with engaging activities, games and lessons.

Learning Support Teacher

Dover International School
11.2014 - 05.2015
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Taught students across multiple classifications and degrees of special needs.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Worked with students with moderate to severe autism, ADHD and Behavior to increase life skills.
  • Facilitated small group instruction to address individual learning needs.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Developed Individual Education Plans for students with special needs.

Senior Customer Service Agent

Orange (The Egyptian Company For Mobile Services)
08.2008 - 11.2014
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Implemented and developed customer service training processes.

Education

Bachelor of Commerce - Accounting , English Section

Banha University – Qaluibeya, Egypt
05.2008

Skills

  • Maintaining Safe Environment
  • Behavior Redirection
  • Classroom Management
  • Preparing Instructional Materials
  • Small Group and Individual Assistance
  • Grading Assignments

Certification

  • Certified from Safe Organization that I have completed the main course for trainers of sexual abuse awareness for children and families.

Languages

Arabic
Native or Bilingual

Timeline

Certified Teacher Assistant

Stonegate Elementary ( HEB ISD )
08.2021 - 08.2022

Mortgage Loan Processor

Petra Mortgage
11.2020 - 03.2021

Personal Shopper

Walmart Supercenter
09.2020 - 11.2020

Assisting Unaccompanied Minors

Prospect For Airlines Services
07.2020 - 08.2020

Grocery Assistant and Cashier

St. Mark Specialty Food
05.2020 - 12.2020

Kindergarten Classroom Teacher

Our Lady Of Perpetual Succor School
09.2015 - 05.2020

Learning Support Teacher

Dover International School
11.2014 - 05.2015

Senior Customer Service Agent

Orange (The Egyptian Company For Mobile Services)
08.2008 - 11.2014

Bachelor of Commerce - Accounting , English Section

Banha University – Qaluibeya, Egypt

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Miriam Ibrahim