Miriam Jaggernauth, BSc
California,PA
Summary
Experienced banking and operations professional with over three years of experience in financial transaction processing, administrative support, compliance, and customer service within the banking sector. Skilled in reviewing and processing financial transactions, reconciling discrepancies, maintaining accurate records, and ensuring adherence to regulatory and organizational policies. Proven ability to work efficiently in fast-paced environments while maintaining high levels of accuracy, confidentiality, and professionalism. Strong analytical, communication, and organizational skills with proficiency in Microsoft Office applications.
Overview
11
11
years of professional experience
Work History
Senior Processing Clerk
Scotiabank Trinidad & Tobago
Chaguanas, Bhim Street
05.2023 - Current
- Process and verify financial transactions accurately in accordance with established policies, procedures, and authorized limits.
- Review operational and accounting reports and follow up with branches and business units regarding outstanding items and exceptions.
- Investigate and resolve discrepancies and out-of-balance conditions in a timely manner.
- Maintain accurate records and documentation while ensuring compliance with internal controls, banking regulations, and established procedures.
- Provide administrative and operational support to branch staff and internal stakeholders.
- Assist with the preparation and completion of accounting and operational support packages.
- Monitor transaction trends and identify processing errors for escalation and corrective action.
- Handle confidential customer and financial information with discretion and professionalism.
- Contribute to operational efficiency through adherence to service standards and process improvement initiatives.
- Collaborate with cross-functional teams to support the efficient delivery of banking services.
Receptionist (Temporary)
Point Lisas Medical Centre
California, Couva
02.2023 - 04.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing information on services and procedures.
- Coordinated communication between medical staff and patients to streamline workflow.
- Maintained accurate patient records, ensuring data integrity.
Student Assistant
University of the West Indies, Economics Department
10.2021 - 11.2021
- Worked as a student assistant to help organize the annual Conference on the Economy (COTE 2021), duties included communicating via email and phone calls to indicate Ministers/Permanent Secretaries attendance and participation in the conference, updating spreadsheets with conference information, typing letters to permanent secretaries etc. and moderating the second day of the conference.
Phoenix Dental - S.M.R California
07.2015 - 08.2015
- Answering and directing phone calls, scheduling appointments, filing, sterilization of instruments, and any other duties as may be necessary.
Education
Bachelor of Science - Management Studies (Special)
University of The West Indies
St. Augustine10-2022
A.S.J.A Girls' College
San Fernando01-2017
Grant Memorial Presbyterian School
01-2010
Skills
- Microsoft Office Suite
- Banking Operations Systems
- Data Management & Reporting
- Electronic Records Management
Interests
Cosmetology, Cuisine
Timeline
Senior Processing Clerk
Scotiabank Trinidad & Tobago
05.2023 - Current
Receptionist (Temporary)
Point Lisas Medical Centre
02.2023 - 04.2023
Student Assistant
University of the West Indies, Economics Department
10.2021 - 11.2021
Phoenix Dental - S.M.R California
07.2015 - 08.2015
Bachelor of Science - Management Studies (Special)
University of The West Indies
A.S.J.A Girls' College
Grant Memorial Presbyterian School
Core Competencies
- Financial Transaction Processing
- Banking Operations
- Reconciliations & Exception Resolution
- Administrative Support
- Regulatory Compliance & AML Awareness
- Customer Service Excellence
- Data Entry & Record Management
- Report Review & Analysis
- Attention to Detail
- Problem Solving
- Time Management
- Communication Skills
- Team Collaboration