Summary
Overview
Work History
Education
Skills
Certification
Timeline

Miriam Kinczel

New Martinsville

Summary

Professional with strong background in patient care and safety. Adept at monitoring patient behavior and ensuring secure environment. Skilled in teamwork, communication, and adaptability to meet evolving needs. Reliable, compassionate, and focused on delivering optimal patient outcomes. Also have background in office settings and experience with Microsoft Programs. Customer Service is the base of every job I've had, so I am very familiar with how to work with every type of customer, patient, etc.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Safety Sitter

Mckeen Security
09.2024 - 05.2025
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Demonstrated a strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
  • Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.
  • Completed comprehensive training programs in de-escalation techniques to effectively manage agitated or aggressive patients while maintaining personal safety.
  • Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
  • Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
  • Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
  • Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.

Call Center Representative

Bayer Heritage Federal Credit Union
02.2024 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Behavioral Support Assistant

Northwood Health Systems
12.2023 - 02.2024
  • Assisting client in day to day living activities such as cleaning, meal prep, chores, transportation, etc.
  • Helping client make choices based on what’s best for them.
  • Daily task analysis and billing books.
  • Maintaining a calm environment to keep client comfortable.
  • Ultimately the client has the right to decide what they do, and it is my job to do what they want in reason.
  • Must have strong people skills and learn to understand your client.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Participated in ongoing training to enhance own job skills and knowledge.

Baker

Crumbl Cookies
06.2023 - 10.2023
  • Cleaned work surfaces throughout the day to keep facility sanitary at all times.
  • Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations.
  • Prepped and cleaned bakery to complete daily opening and closing duties.
  • Worked with customers and ensured customer satisfaction.
  • Used team work and communication to complete daily tasks.
  • Utilized effective problem solving skills to troubleshoot issues in a timely fashion.
  • Consistently produced high quality products that exceeded customer expectations.
  • Operated and maintained baking equipment and machinery.

Clerk/Cashier

Speedway
03.2022 - 07.2022
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Made sure food and store were compliant with safety and health regulations.
  • Cleaned consistently to maintain store satisfaction.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast paced environment.

Clerk/Cook

Mason’s Filling Station
03.2021 - 03.2022
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast paced environment.
  • Cooked food to order while working the register, stocking, and cleaning with only one other employee on duty at all times.
  • Cleaned the store regularly to maintain satisfaction.
  • Made sure coolers were stocked at all times.
  • Cooked a variety of food including pizzas, subs, burgers, etc., and made sure they were up to health and safety standards.
  • Became friendly with regulars and learned their orders by name.

Education

High School -

Valley High School, Pine Grove, WV
01.2022
  • Honor Roll (Four years)
  • National Honor Society Member (Two years)
  • Raze Club (Three Years)
  • Raze Ambassador (One year)
  • Raze Club President (One year)
  • Top 10 in Class (7th)
  • American Water Group Internship and Contest (1st place)
  • Cheerleading Member (Four Years)
  • Cheerleading Captain (One Year)
  • Concert/Marching Band Member (Four Years)
  • First Chair Saxophone (Three Years)
  • Softball Team Member (Three Years)
  • A/C Stem Classes (Two Years)
  • Business Classes (One Year)

English

Fairmont State University, Fairmont, WV

Did not graduate

Skills

  • Food Safety and Sanitation
  • Microsoft Word
  • Email Software
  • Opening and Closing Skills
  • Microsoft PowerPoint
  • Time Management
  • Adaptive and Creative
  • Food Handling Standards
  • Cleanliness and Sanitation
  • Team Player
  • Customer Experience
  • Patient Data Confidentiality
  • Money Handling
  • Reading Comprehension
  • Client relationship management
  • Operational Efficiency
  • Mental health awareness
  • Basic life support
  • Professional boundaries
  • Patient monitoring
  • Medical terminology
  • De-escalation techniques
  • Stress tolerance

Certification

  • AHA First Aid and CPR Certification - September 2024
  • Patient Safety Training - September 2024
  • Patient Care Training - December 2023


Timeline

Patient Safety Sitter - Mckeen Security
09.2024 - 05.2025
Call Center Representative - Bayer Heritage Federal Credit Union
02.2024 - 05.2024
Behavioral Support Assistant - Northwood Health Systems
12.2023 - 02.2024
Baker - Crumbl Cookies
06.2023 - 10.2023
Clerk/Cashier - Speedway
03.2022 - 07.2022
Clerk/Cook - Mason’s Filling Station
03.2021 - 03.2022
Valley High School - High School,
Fairmont State University - , English

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Miriam Kinczel