Summary
Overview
Work History
Education
Skills
Academic Certifications
References
Educational Background - High School
Profile Objective
Languages
References
Timeline
Generic

Miriam La Fond

San Antonio

Summary

Dynamic bilingual professional with extensive experience in customer service and account resolution at Security Service Federal Credit Union. Proven ability to enhance member understanding through effective education and communication. Skilled in transaction processing and relationship management, consistently delivering exceptional service and fostering client satisfaction.

Overview

12
12
years of professional experience

Work History

Part-time

Sandy's Spa Works
02.2025 - Current
  • Telephone servicing, and scheduling appointments.

Certified Bilingual Member Services Representative

Security Service Federal Credit Union
11.2023 - 03.2025
  • Resolved account inquiries and processed transactions for members efficiently.
  • Educated clients on credit union services and product offerings to enhance understanding.

Certified Bilingual Member Services Representative - All Products

Credit Human Federal Credit Union
12.2017 - 11.2023

Bilingual Customer Service Representative - Dental Plans

United Health Care
San Antonio
01.2016 - 11.2017

Bilingual Telephone Receptionist, Daily Patient Nutrition Management

Univ. Health System
San Antonio
04.2013 - 12.2015

Education

Medical Software Applications -

San Antonio College
San Antonio
04.2010

Medical Front Office Specialist Certification -

San Antonio College
San Antonio
04.2010

Medical Insurance and Billing -

San Antonio College
San Antonio
12.2009

Graduate -

Bandera High School
Bandera, TX

Skills

  • Telephone servicing
  • Account resolution
  • Transaction processing
  • Member education
  • Bilingual communication
  • Customer relationship management

Academic Certifications

San Antonio College, Medical Insurance and Billing, 12/01/09, Medical Software Applications, 04/01/10, Medical Front Office Specialist Certification, 04/01/10

References

Available on Request

Educational Background - High School

Bandera High School, Bandera, TX, Graduate

Profile Objective

This Bi-lingually Spanish certified, dedicated, and service-oriented applicant, is seeking to begin a new career with UT Health, San Antonio. I'm seeking an opportunity in which my proven communication and service skills, as well as optimistic attitude, will contribute greatly to the future successes of UT Health, San Antonio.

Languages

Spanish
Professional

References

References available upon request.

Timeline

Part-time

Sandy's Spa Works
02.2025 - Current

Certified Bilingual Member Services Representative

Security Service Federal Credit Union
11.2023 - 03.2025

Certified Bilingual Member Services Representative - All Products

Credit Human Federal Credit Union
12.2017 - 11.2023

Bilingual Customer Service Representative - Dental Plans

United Health Care
01.2016 - 11.2017

Bilingual Telephone Receptionist, Daily Patient Nutrition Management

Univ. Health System
04.2013 - 12.2015

Medical Software Applications -

San Antonio College

Medical Front Office Specialist Certification -

San Antonio College

Medical Insurance and Billing -

San Antonio College

Graduate -

Bandera High School