Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miriam Lima Dos Anjos

Hyannis,MA

Summary

My name is Miriam and i'm 18 years old. I am a class of 2024 graduate from Sturgis west charter school in Hyannis, MA. I started college in September, 2024 and i expect to graduate in 2028. I am a Nursing major with a minor in Spanish. I have past experiences with customer service, appointment scheduling, phone and front desk management. I am always willing to learn new things and love meeting new people. As a first year nursing major at Worcester State University, i am willing to take any chance given to have more experience in this medical field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Brand Representative

Hollister
09.2022 - Current
  • Completed floorsets, filled floor, and helped customers.
  • Provided excellent customer service, resulting in positive feedback.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Established strong relationships with store management, and co workers.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained clean, organized and professional work environment.

Front Desk Receptionist

Wicked Waves Cape Cod
06.2022 - 09.2024
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Contributed to increased company revenue by selling tickets onboard the trolley while maintaining accurate financial records.
  • Handled cash transactions accurately during busy periods when selling tickets at the front desk.
  • Boosted customer satisfaction by providing exceptional service and knowing how to answer questions and concerns when selling tickets or checking people into their cabanas.


Hostless

Brazillian Grill
07.2021 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

High School Diploma -

Worcester State University
Worcester, MA
05-2028

Skills

  • Goal oriented
  • Effective communicator
  • Customer relations
  • Relationship management
  • Relationship builder
  • Customer service
  • Teamwork and collaboration
  • Work Planning and Prioritization
  • Teamwork
  • Problem-solving abilities
  • Multitasking

Certification

  • Seal of Biliteracy

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Brand Representative

Hollister
09.2022 - Current

Front Desk Receptionist

Wicked Waves Cape Cod
06.2022 - 09.2024

Hostless

Brazillian Grill
07.2021 - 12.2021

High School Diploma -

Worcester State University

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Miriam Lima Dos Anjos