Miriam Lopez
Summary
Goal-oriented ,knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Cashier
Charleys Philly Cheese Steak (Temp)
01.2023 - 03.2023
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Conducted inventory counts by adding each item in stock and documentation.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Assistant Teacher
Silver Star Academy (Temp)
09.2022 - 12.2022
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Set up playroom and childcare areas for safety and cleanliness.
- Maintained positive demeanor to facilitate stable, consistent environment.
- Maintained childcare center schedule in alignment with parent needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Waitress
Fruit And Ideas (Temp)
06.2021 - 08.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
High School Diploma -
Institute Central Coahuila
Mexico06.2022
Skills
- Bilingual (Spanish & English)
- Office Organization
- Efficient Data Entry
- Money Handling
- Product Knowledge
- Customer Relations
- Goal-Setting and Achievement
- Professional Telephone Etiquette
- Attention to detail
- Calm and effective under pressure
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
Timeline
Cashier
Charleys Philly Cheese Steak (Temp)
01.2023 - 03.2023
Assistant Teacher
Silver Star Academy (Temp)
09.2022 - 12.2022
Waitress
Fruit And Ideas (Temp)
06.2021 - 08.2021
High School Diploma -
Institute Central Coahuila