Miriam Lopez
Cedar Hill
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Manager Clinic Operations II
Baylor Scott & White Irving Community Clinic
07.2021 - Current
- Coordinate and manage daily activities in clinic to ensure high quality patient-centered care and compliance with established policies and procedures
- Coordinate staffing coverage to ensure needs of the facility are met in a timely and effective manner
- Interview, select, train, and evaluate employees
- Communicate with various departments to coordinate services, resolve operational problems and improve quality of patient care
- Investigate, resolve and document resolution of patients complaints
- Provide coverage for PSS staff when needed
- Lead monthly staff meetings
Community Health Worker Supervisor
Deerbrook Grant/ BSWQA
01.2016 - 07.2021
- Supervise daily activities of program to ensure efficient operations, including: facilitating team meetings, developing new process improvements for the community health workers
- Monitor progress toward objectives to ensure desired results, such as all metrics are being met for the grant
- Perform administrative duties related to payroll and other assigned responsibilities while allocating resources according to skillsets and program/grant requirements
- Communicate with my team members regarding protocols and practices related to their assigned area
- Work with facility staff to meet educational needs, updating protocols to be compliant with the grant/program requirements
- Interview and select appropriate Candidates for opening Community Health Worker positions
- Provided appropriate onboarding training
- Develop, implement, promote and engage community health workers in BSWH strategies, vision, goals, and budget
Community Health Worker II
BSWH/ HTPN
08.2009 - 01.2016
- Chronic Disease Management- Conduct patient assessments, develop patient plans, and navigate patients to appropriate interventions to improve care
- Assist patient with resources, evaluate achievement of patient and plan objectives, obtain basic vital signs, conduct point of care testing, and obtains assessment data, such as: family and social support system, learning needs, barriers, knowledge of chronic disease and healthy lifestyle
- Teach basic concepts of health promotion, disease prevention and self-management, provide informal counseling and self-management support
- Training of new employees and mentorship of new employees
Front Office Representative
Baylor Health Care Senior Center at Fair Park
03.2008 - 08.2009
- Completed Patient check in/out, appointment scheduling, answering telephones and assisted with insurance verification
- Handled incoming mail, faxes, and medical records and assured that they were filed in correct Patient chart
Education
Certification - Medical Assistant
ATI Career Training Center
Dallas01-2005
Skills
- Documentation and reporting
- Recruiting and interviewing
- Cross-functional team management
- Policy and procedure development
- Operations management
- Policy implementation
- Team leadership
- Coaching and mentoring
- Time management
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Manager Clinic Operations II
Baylor Scott & White Irving Community Clinic
07.2021 - Current
Community Health Worker Supervisor
Deerbrook Grant/ BSWQA
01.2016 - 07.2021
Community Health Worker II
BSWH/ HTPN
08.2009 - 01.2016
Front Office Representative
Baylor Health Care Senior Center at Fair Park
03.2008 - 08.2009
Certification - Medical Assistant
ATI Career Training Center
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