Miriam Lopez Jimenez
Costa Mesa,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Buffalo Wild Wings
Costa Mesa, CA
09.2021 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Trained new employees on company policies, procedures, and job responsibilities.
- Assisted General Manager in coaching team members to ensure tasks are performed effectively to help create legendary experiences for guest.
- Led team through high-pressure periods with minimal operational disruptions.
- Managed daily cash intake by counting out registers.
Sales and Service Expert
24 Hour Fitness
Costa Mesa, CA
04.2022 - 10.2024
- Assisted in training new employees on sales techniques and customer service policies.
- Greeted customers upon entering the store and provided assistance as needed.
- Delivered genuine, authentic, and engaging guest experiences tailored to each individual's unique needs.
- Executed the CARE sales model with each guest and shared how our services can meet their fitness needs.
- Generated new leads and new business internally through member promotion, referrals, the distribution of guest passes, and contacting leads generated via phone.
- Provided bilingual assistance to non-English speaking guests, increasing inclusivity and guest reach across diverse populations.
- Consistently upsold fitness training packages, while maintaining exceptional service standards.
Selling Associate
Victoria's Secret & PINK by Victoria's Secret
Costa Mesa, CA
10.2019 - 09.2021
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Provided customer service support for inquiries, complaints, and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2019
Skills
- Front desk operations
- Bilingual guest service support
- Problem solving under pressure
- Time management in high-volume settings, active listening skills
- Active listening skills
- Multitasker
- Results-driven service approach
- Cash handling
Certification
- CPR Certified
- Servsafe Food handler
- ServSafe Manager Certification
Timeline
Sales and Service Expert
24 Hour Fitness
04.2022 - 10.2024
Shift Manager
Buffalo Wild Wings
09.2021 - Current
Selling Associate
Victoria's Secret & PINK by Victoria's Secret
10.2019 - 09.2021
High School Diploma -
Los Amigos High School
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