MIRIAM LUGO
Ocoee,FL
Summary
Accomplished Financial Strategist and HR professional with a proven track record at The Miliare Group, excelling in data analytics and team leadership. Expert in driving strategic initiatives, enhancing employee engagement, and optimizing recruitment processes. Demonstrated success in improving efficiency by over 30% through innovative solutions and effective project coordination.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Strategist
The Miliare Group
03.2021 - Current
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Conducted thorough competitor analysis to identify opportunities for product differentiation and market positioning.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Enhanced company reputation by delivering compelling presentations at industry conferences and events.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Mentored junior team members, fostering professional growth and development while reinforcing a positive work environment.
Human Resources Manager
Heichel Plumbing INC
03.2018 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Regional Human Resources Manager
PRASA - PR AQUEDUCT AND SEWER AUTHORITY
08.2005 - 03.2018
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed succession plans and promotion paths for staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Performed budget analysis to control expenditures and predict future budget needs.
- Led cross-functional teams in executing various HR projects aimed at enhancing overall effectiveness.
- Managed talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
- Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
- Facilitated leadership development through targeted training programs and mentorship opportunities.
- Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and implemented forward-thinking initiatives to improve employee engagement.
HR Coordinator
TYCO SAFETY PRODUCTS
01.2000 - 07.2005
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Developed training materials to educate managers on effective interviewing techniques, resulting in better hiring decisions.
Education
Master of Arts - Finance
UNIVERSIDAD ANA G MENDEZ
AGUADILLA CAMPUS06.2014
Master of Arts - Human Resources Management
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR06.2012
Bachelor of Arts - Business Administration And Management
UNIVERSIDAD INTERAMERICANA DE PR
AGUADILLA CAMPUS06.1993
Skills
- Data Analytics
- Brand strategy
- Customer Segmentation
- Scenario Planning
- Project Coordination
- Team Leadership
- Client Relationship Management
- Decision-Making
Certification
- License - Insurance Agent Resident License State of Florida and Non Resident in 30 states
- Certified Mediator in Puerto Rico
- Arbritator Certificate in Puerto Rico
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Financial Strategist
The Miliare Group
03.2021 - Current
Human Resources Manager
Heichel Plumbing INC
03.2018 - Current
Regional Human Resources Manager
PRASA - PR AQUEDUCT AND SEWER AUTHORITY
08.2005 - 03.2018
HR Coordinator
TYCO SAFETY PRODUCTS
01.2000 - 07.2005
Master of Arts - Finance
UNIVERSIDAD ANA G MENDEZ
Master of Arts - Human Resources Management
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Bachelor of Arts - Business Administration And Management
UNIVERSIDAD INTERAMERICANA DE PR
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