Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miriam Machuca

Wilmington,CA

Summary

Dynamic housekeeping professional with extensive experience at The Ritz-Carlton, excelling in cleaning and sanitation. Proven track record in enhancing guest relations and satisfaction through meticulous attention to detail and effective team leadership. Skilled in inventory management, achieving optimal supply levels while fostering a customer service-focused environment.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Westin LAX
02.2023 - 05.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored hotel's budget and financial records.

Assistant Housekeeping Manager

The Ritz-Carlton Hotel Company
07.2022 - 02.2024
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.

Housekeeping Coordinator

Fairfield By Marriott
10.2020 - 07.2022
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Completed schedules, shift reports, and other business documentation.

Housekeeping Room Inspector

Fairfield By Marriott
10.2020 - 03.2021
  • Collaborated with various team members to meet guests' requests.
  • Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
  • Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
  • Enhanced overall guest experience through meticulous attention to detail in room inspections.
  • Trained housekeeping staff on cleaning protocols.
  • Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
  • Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.

Pool Attendant

Marriott
05.2017 - 10.2018
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.

Concierge Attendant

Marriott
01.2016 - 05.2017
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.

Housekeeper

Marriot Hotel
05.2015 - 01.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

Education

High School Diploma -

Parkridge Private School
Long Beach, CA
03-2015

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Westin LAX
02.2023 - 05.2025

Assistant Housekeeping Manager

The Ritz-Carlton Hotel Company
07.2022 - 02.2024

Housekeeping Coordinator

Fairfield By Marriott
10.2020 - 07.2022

Housekeeping Room Inspector

Fairfield By Marriott
10.2020 - 03.2021

Pool Attendant

Marriott
05.2017 - 10.2018

Concierge Attendant

Marriott
01.2016 - 05.2017

Housekeeper

Marriot Hotel
05.2015 - 01.2016

High School Diploma -

Parkridge Private School

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