Miriam Malloy
Youngstown,OH
Summary
Detail-oriented Data Entry Professional with over 10 years of experience in entering, verifying, and maintaining accurate digital records. Recognized for consistently meeting productivity and accuracy standards in remote environments, demonstrating a strong commitment to excellence. Proficient in Excel, Word, CRM systems, and various cloud-based platforms, offering a comprehensive skill set to enhance operational efficiency. Bilingual in English and Spanish, enabling effective communication and collaboration in diverse settings.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
06.2024 - Current
- Enter and update customer data accurately across multiple systems
- Document detailed case notes and account updates with high precision
- Maintain productivity and data accuracy while handling high daily volume
- Follow strict data security and quality assurance standards
- Remote
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Coordinator / Owner
Miriam’s Custom Creations
02.2017 - Current
- Maintained digital client records, invoices, and scheduling data
- Entered pricing, order details, and documentation with accuracy
- Managed electronic files and email communication independently
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Support Representative (TurboTax)
Concentrix
11.2023 - 04.2024
- Entered, reviewed, and verified sensitive customer and tax information
- Corrected data discrepancies and ensured record completeness
- Navigated multiple software platforms simultaneously in a remote setting
- Remote
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Customer Service Representative
VXI Global Solutions
08.2014 - 03.2016
- Entered and updated customer records in CRM systems
- Processed payment data accurately while maintaining confidentiality
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate Degree - Practical Nursing
Eastern Gateway Community College
Youngstown, OH01.2022
Skills
- Data Entry & Verification
- Microsoft Excel
- Microsoft Word
- CRM software proficiency
- Data organization and retrieval
- Confidential Data Handling
- Quality Control
- Effective time management
- Proficient in remote work tools
- Fluent in English and Spanish
- Account updating
- Complaint resolution
- Scheduling
- Quality assurance controls
EQUIPMENT & AVAILABILITY
- Windows PC
- Dual Monitors
- High-Speed Internet
- Quiet Home Office
- Full-Time
- Flexible Schedule
- Available Immediately
Timeline
Customer Service Representative
Concentrix
06.2024 - Current
Customer Support Representative (TurboTax)
Concentrix
11.2023 - 04.2024
Administrative Coordinator / Owner
Miriam’s Custom Creations
02.2017 - Current
Customer Service Representative
VXI Global Solutions
08.2014 - 03.2016
Associate Degree - Practical Nursing
Eastern Gateway Community College