Miriam Martinez
River Oaks ,TX
Summary
Dedicated costumer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Loris Bargain & Bin Store
09.2022 - 11.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Key Manager/ Head Server
Mexican Inn Cafe
06.2013 - 09.2022
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Learned entire menu of items to improve recommendations and increase upsells to customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Tax Preparer Assistant
Angelicas Tax Service
01.2013 - 02.2013
- Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Increased accuracy of prepared returns by reviewing each document thoroughly before submission.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Reduced errors by double-checking calculations and cross-referencing input data against source documents.
Sales Representative
Metro PCS
08.2011 - 07.2012
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, monthly payments, and expectations.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
Education
High School Diploma -
North Side High School
Fort Worth, TX06.2009
Skills
- Budget Administration
- Retail Inventory Management
- POS Systems
- Payroll Management
- Employee Training
- Store Merchandising
- Customer Service Management
- Shift Scheduling
- Pricing Strategies
- Multitasking and Organization
- Bank Deposit Procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Loris Bargain & Bin Store
09.2022 - 11.2023
Key Manager/ Head Server
Mexican Inn Cafe
06.2013 - 09.2022
Tax Preparer Assistant
Angelicas Tax Service
01.2013 - 02.2013
Sales Representative
Metro PCS
08.2011 - 07.2012
High School Diploma -
North Side High School
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