Miriam Martinez
Jacksonville
Summary
Reliable customer service professional with 10+ years of in person, administrative and clerical experience. As well as serving as a highly analytical accounting clerk with extensive knowledge in QuickBooks and Excel. With this knowledge and experience, I am currently seeking a position as a Data Entry Clerk within your organization.
Overview
13
13
years of professional experience
Work History
Patient Care Scheduler
Southeast Orthopedic Specialists
Jacksonville, FL
04.2025 - 07.2025
- Coordinated scheduling for multiple orthopedic specialists to optimize patient flow and resource allocation.
- Managed appointment systems to enhance operational efficiency and reduce patient wait times.
- Collaborated with healthcare teams to address scheduling conflicts and ensure continuity of care.
- Implemented workflow improvements, increasing scheduling accuracy and minimizing errors in patient appointments.
- Developed and maintained relationships with patients to improve communication regarding appointments and follow-ups.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Bank Teller 1
Woodforest National Bank
Jacksonville, FL
07.2024 - 03.2025
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer integrity through diligent monitoring and reconciliation practices.
- Trained new tellers on operational procedures, fostering a collaborative work environment.
- Collaborated with management to implement new banking software, improving transaction processing speed.
Office Management / Accounting Clerk
Bed, Bath & Beyond
Jacksonville, FL
01.2020 - 02.2023
- Monitored the status of outstanding accounts.
- Prepared and maintained billing, collection, and reimbursement related records.
- Received and answered inquiries from customers regarding charges and/or billing discrepancies.
- Built relationships with vendors by reviewing and negotiating contracts.
Front Desk Supervisor
Quality Inn & Suites
Jacksonville, FL
12.2018 - 01.2020
- Courteously and accurately answered inquiries from potential guests and completed hotel reservations.
- Daily supervision of shift process; ensured all team members adhere to standard operating procedures.
- Distributed rooms to expected arrivals after checking guest's preferences and special requests.
- Controlled all cash transactions at the front desk while maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.
Administrative Funeral Directors Assistant
Dignity Memorial
Jacksonville, FL
05.2016 - 11.2018
- Assisted in conducting over +500 Funeral Services to include visitation and memorial services.
- Prepared legal documents and death certificates.
- Provided professional relationships with customers during their initial time of grief.
- Responsible for staff scheduling for 16 staff members.
Administrative Funeral Directors Assistant
Restlawn Cemetery
Jacksonville, FL
05.2012 - 02.2014
- Served as a liaison for customers and funeral home director.
- Handled payroll and staff scheduling.
- Responsible for daily funeral home operations.
- Assisted families with selecting funeral services and merchandise for their loved ones.
Education
Associate in science - Funeral Service Program
Florida State College at Jacksonville
Jacksonville, FL01.2011
High School Diploma -
Shenandoah Haven
Cleveland, TN05-2002
Skills
- Communication and Interpersonal Skills
- Office Management
- Ability to Multi-task
- Knowledge of accounting practices
- Process Payroll
- Proficient in Microsoft Office
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Telephone etiquette
- Problem-solving abilities
- Decision-making
- Team leadership
- Money handling
- Customer relations
- Staff management
- Goal setting
- Staff supervision
- Operations management
- Customer relationship management (CRM)
- Retail operations management
- Conflict resolution
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Scheduler
Southeast Orthopedic Specialists
04.2025 - 07.2025
Bank Teller 1
Woodforest National Bank
07.2024 - 03.2025
Office Management / Accounting Clerk
Bed, Bath & Beyond
01.2020 - 02.2023
Front Desk Supervisor
Quality Inn & Suites
12.2018 - 01.2020
Administrative Funeral Directors Assistant
Dignity Memorial
05.2016 - 11.2018
Administrative Funeral Directors Assistant
Restlawn Cemetery
05.2012 - 02.2014
Associate in science - Funeral Service Program
Florida State College at Jacksonville
High School Diploma -
Shenandoah Haven