Miriam Martinez
Jacksonville
Summary
Reliable customer service professional with 10+ years of in person, administrative and clerical experience. As well as serving as a highly analytical accounting clerk with extensive knowledge in QuickBooks and Excel. With this knowledge and experience, I am currently seeking a position as a Data Entry Clerk within your organization.
Overview
13
13
years of professional experience
Work History
Patient Care Scheduler
Southeast Orthopedic Specialists
04.2025 - 07.2025
- Coordinated scheduling for multiple orthopedic specialists to optimize patient flow and resource allocation.
- Managed appointment systems to enhance operational efficiency and reduce patient wait times.
- Collaborated with healthcare teams to address scheduling conflicts and ensure continuity of care.
- Implemented workflow improvements, increasing scheduling accuracy and minimizing errors in patient appointments.
- Developed and maintained relationships with patients to improve communication regarding appointments and follow-ups.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Bank Teller 1
Woodforest National Bank
07.2024 - 03.2025
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer integrity through diligent monitoring and reconciliation practices.
- Trained new tellers on operational procedures, fostering a collaborative work environment.
- Collaborated with management to implement new banking software, improving transaction processing speed.
Office Management / Accounting Clerk
Bed, Bath & Beyond
01.2020 - 02.2023
- Monitored the status of outstanding accounts.
- Prepared and maintained billing, collection, and reimbursement related records.
- Received and answered inquiries from customers regarding charges and/or billing discrepancies.
- Built relationships with vendors by reviewing and negotiating contracts.
Front Desk Supervisor
Quality Inn & Suites
12.2018 - 01.2020
- Courteously and accurately answered inquiries from potential guests and completed hotel reservations.
- Daily supervision of shift process; ensured all team members adhere to standard operating procedures.
- Distributed rooms to expected arrivals after checking guest's preferences and special requests.
- Controlled all cash transactions at the front desk while maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.
Administrative Funeral Directors Assistant
Dignity Memorial
05.2016 - 11.2018
- Assisted in conducting over +500 Funeral Services to include visitation and memorial services.
- Prepared legal documents and death certificates.
- Provided professional relationships with customers during their initial time of grief.
- Responsible for staff scheduling for 16 staff members.
Administrative Funeral Directors Assistant
Restlawn Cemetery
05.2012 - 02.2014
- Served as a liaison for customers and funeral home director.
- Handled payroll and staff scheduling.
- Responsible for daily funeral home operations.
- Assisted families with selecting funeral services and merchandise for their loved ones.
Education
Associate in science - Funeral Service Program
Florida State College at Jacksonville
Jacksonville, FL01.2011
High School Diploma -
Shenandoah Haven
Cleveland, TN05-2002
Skills
- Communication and Interpersonal Skills
- Office Management
- Ability to Multi-task
- Knowledge of accounting practices
- Process Payroll
- Proficient in Microsoft Office
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Telephone etiquette
- Problem-solving abilities
- Decision-making
- Team leadership
- Money handling
- Customer relations
- Staff management
- Goal setting
- Staff supervision
- Operations management
- Customer relationship management (CRM)
- Retail operations management
- Conflict resolution
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Scheduler
Southeast Orthopedic Specialists
04.2025 - 07.2025
Bank Teller 1
Woodforest National Bank
07.2024 - 03.2025
Office Management / Accounting Clerk
Bed, Bath & Beyond
01.2020 - 02.2023
Front Desk Supervisor
Quality Inn & Suites
12.2018 - 01.2020
Administrative Funeral Directors Assistant
Dignity Memorial
05.2016 - 11.2018
Administrative Funeral Directors Assistant
Restlawn Cemetery
05.2012 - 02.2014
Associate in science - Funeral Service Program
Florida State College at Jacksonville
High School Diploma -
Shenandoah Haven