MIRIAM MARTINS
HOUSTON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques and color code cutting edge to maximize employee engagement and performance, bringing over 28 years of experience developing and overseeing performance-driven teams. Proactive, goal-oriented and dedicated to uncovering and encouraging innate talents.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leasing Supervisor
Dalcorcompanies
10.2020 - Current
- Streamlined leasing processes for increased efficiency through the implementation of new software systems.
- Maintained positive relationships with tenants, ensuring long-term retention and loyalty.
- Leveraged digital marketing channels including social media, email campaigns, and online listings to maximize property exposure and attract potential tenants.
- Achieved high renewal rates by implementing proactive lease renewal strategies and offering incentives to retain tenants.
- Provided ongoing training to leasing agents, enhancing their skills and facilitating professional growth.
- Oversaw property inspections regularly, ensuring compliance with local regulations and maintaining a safe environment for all residents.
Census Field Supervisor
U.S Census Bureau
10.2019 - 09.2020
- Managed sensitive information securely, maintaining strict confidentiality protocols throughout the entire process.
- Enhanced data accuracy by conducting thorough field address canvassing and updating the census database accordingly.
- Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments.
- Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
- Conducted performance evaluations for enumerators at regular intervals, identifying areas of strengths and weaknesses and providing targeted feedback for improvement.
- Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
- Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
Liaison Coordinator
Alief Independent School District
08.2015 - 08.2019
- Assisted in conflict resolution efforts, mediating disputes among team members to maintain a productive work environment.
- Coordinated cross-functional teams, driving successful completion of high-priority projects on schedule.
- Ensured compliance with industry regulations by staying up-to-date on relevant laws, rules, and best practices affecting liaison activities.
- Facilitated seamless communication between internal teams and external partners through the creation of detailed guidelines and procedures.
- Evaluated liaison team performance, identifying areas for improvement and implementing targeted coaching or training interventions as needed.
- Developed comprehensive training programs for incoming liaisons, equipping them with the necessary skills to excel in their roles.
- Developed strong relationships with external partners, ensuring smooth collaboration on joint initiatives.
- Managed multiple concurrent projects, prioritizing tasks based on urgency and importance for optimal time management.
Bank Branch Manager
IBC Bank
02.2009 - 08.2015
- Prepared commissions and monitored bi-weekly payroll administration.
- Performed site evaluations, interviews, hiring ,team performance audit and handling disciplinary needs
- Oversee 4 locations and manage a team of 26 banking professionals, providing coaching, guidance, and performances, and fostering a safe work environment.
- Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share.
- Analyze financial reports, identify trends, and make data-driven decisions to optimize bank performance.
- Oversee banking operations including customers service, lending, and deposit operations.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
Education
Professional Studies - Basic Mediation/Conflict Resolution
University of Houston - Downtown
Houston, TX06.2017
Some College (No Degree) - Six Sigma ( Quality Management)
University of Houston
Victoria, TX04.2013
Associate of Arts - Communication And Journalism
Nigeria Institute of Journalisms
07.1997
Skills
- Staff Training Development
- Strategic Growth Initiatives
- Skilled in Conflict Management
- Risk Assessment and Compliance
- Effective Verbal Communication
- Team Leadership
- Client Relationship Management
- Prioritization and Time Management
- Strategic Decision-Making
- Skilled in Yardi and Paycom Platforms
Accomplishments
- Developed relationships with 20 new clients and typically exceeded sales goals by 50 %
- Promoted from Senior sales to manager, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve exceptional earning recognition from upper management and financial reward.
- Recognized as manager of the year four times in a role for outstanding performance, team contributions staff retention and exceptional customer service.
Certification
- Coaching and Leadership, Color Code LLC 2014
- Conflict Resolution and Mediation, W.A WHITE LAW DEPARTMENT UNIVERSITY OF HOUSTON, 2017
- Six Sigma for Quality Management, University of Houston 2013
Education and Training
University of Houston
Timeline
Leasing Supervisor
Dalcorcompanies
10.2020 - Current
Census Field Supervisor
U.S Census Bureau
10.2019 - 09.2020
Liaison Coordinator
Alief Independent School District
08.2015 - 08.2019
Bank Branch Manager
IBC Bank
02.2009 - 08.2015
Some College (No Degree) - Six Sigma ( Quality Management)
University of Houston
Associate of Arts - Communication And Journalism
Nigeria Institute of Journalisms
Professional Studies - Basic Mediation/Conflict Resolution
University of Houston - Downtown
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