Miriam Massena
Summary
Dedicated Medical Assistant with expertise in patient care, electronic health records, and customer service. Proven ability to manage patient flow and maintain accurate records to enhance clinic efficiency.
Overview
6
6
years of professional experience
Work History
Medical Assistant
ChristianaCare
Middletown
02.2022 - 02.2026
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient scheduling and appointments, enhancing clinic workflow and patient access to care.
- Maintained accurate medical records and updated patient information promptly.
- Utilized electronic health record systems for documentation and data entry.
- Measured vital signs and took medical histories to prepare patients for examination.
- Facilitated communication between patients and physicians regarding concerns, condition updates, and refill requests to support timely treatment.
- Documented notes during patient visits.
- Conducted basic laboratory tests, including urinalysis and blood glucose levels, ensuring accurate results under supervision.
Asistant manager
McDonald's
Brooklyn
01.2020 - 02.2022
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on customer service protocols and operational procedures, fostering a knowledgeable team.
- Resolved customer complaints promptly, improving overall customer satisfaction.
Education
Associate Degree in Nursing -
Delaware Technical Community College
DE05-2026
Skills
- Ability to handle inquiries and resolve issues promptly
- Patient care
- Clinical procedures
- Vital sign measurement
- Electronic health records
- Medical terminology
- Team collaboration
- Customer service
Languages
Haitian creole
Native/ Bilingual
Timeline
Medical Assistant
ChristianaCare
02.2022 - 02.2026
Asistant manager
McDonald's
01.2020 - 02.2022
Associate Degree in Nursing -
Delaware Technical Community College