Miriam Mata
Burlington,WI
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated PSR with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Lake Geneva, WI
01.2024 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Referred patients to appropriate professionals and services.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Maintained a clean and organized reception area.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Collaborated with clinical and administrative staff to meet patient needs.
HR Administrator
Lavelle
Burlington, WI
07.2022 - 03.2023
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Compiled reports on various HR metrics such as turnover rate, recruiting costs.
- Provided guidance on disciplinary actions when needed.
- Handled employee grievances or complaints in accordance with company policies and procedures.
- Organized team building activities to foster collaboration among colleagues.
- Resolved conflicts between employees in a professional manner.
- Prepared payroll information based on approved timesheets each week.
- Developed job descriptions, job postings, and recruitment materials.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Answered employee questions regarding health benefits and 401k options.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Developed job postings for open positions and managed applicant tracking system.
- Organized company events such as team-building activities or holiday parties.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Maintained accurate personnel files in accordance with regulations.
- Collaborated with payroll department to ensure timely payments.
- Scheduled or conducted new employee orientations.
Emergency Responder
Lavelle
Burlington, WI
01.2016 - 08.2022
- Discussed postoperative care along with wound management with patients and family members or caregivers.
- Developed plans for evacuation of buildings or areas affected by fires or other disasters.
- Addressed emergent needs of patients in field and administered appropriate care and basic life support.
- Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
- Transported patients safely from the scene of an incident to a hospital or medical facility.
- Assessed patient condition, administered first aid treatments, and monitored vital signs.
- Administered CPR when necessary.
- Analyzed incident reports following each response in order to identify areas requiring improvement.
- Participated in training activities related to techniques for managing hazardous materials incidents.
- Attended meetings with other responders in order to discuss strategies for future responses.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- I was in the emergency respond team
Administrative Assistant
Lavelle
Burlington , WI
02.2021 - 07.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Monitored office supplies inventory and placed orders when needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed daily office operations and administrative tasks efficiently.
Machine Operator
Lavelle
Burlington, WI
02.2015 - 12.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Unload finished products from machines onto conveyors or other transport systems.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Inspect finished workpieces to ensure conformance with specifications.
- Keep detailed reports of maintenance activities performed on machinery.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Comply with company policies regarding quality control procedures.
- Carry out regular safety checks on machinery prior to operation.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
- Observe machine operations to detect any problems or defects in the finished product.
- Performed regular maintenance on machines to ensure optimal performance.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Record production information such as quantities produced and materials used on daily logs.
- Set up and operate machine tools to produce precision parts and instruments.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Participated in regular safety audits and drills for preparedness.
- Ensured compliance with environmental regulations and standards.
- Assisted with troubleshooting issues that arose with facility production processes.
- Started up, shut down and checked water and wastewater treatment processes.
- Collaborated with engineers to resolve technical issues.
- Oversaw quality control measures throughout the production process.
- Monitored plant operations to ensure efficiency and safety.
- Promoted efficient operation of production processes through careful control system monitoring
- Operated control systems to maintain optimal production levels.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Analyzed system performance data for optimization opportunities.
- Communicated with suppliers regarding raw material delivery schedules.
- Responded to and initiated proper corrections to process alarms.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Implemented process improvements to maximize productivity.
Education
High School Diploma -
Burlington High School
Burlington, WI06-2007
Skills
- Healthcare industry understanding
- Appointment confirmation
- Appointment Scheduling
- Customer Service
- Payment Collection
- Office Administration
- Medical insurance
- Scheduling appointments
- Insurance Verification
- Caring and Empathetic
- Gathering Information from Patients
- Administrative and Office Support
- Attention to Detail
Affiliations
- I love spending time with my family.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
Aurora Medical Center
01.2024 - Current
HR Administrator
Lavelle
07.2022 - 03.2023
Administrative Assistant
Lavelle
02.2021 - 07.2022
Emergency Responder
Lavelle
01.2016 - 08.2022
Machine Operator
Lavelle
02.2015 - 12.2020
High School Diploma -
Burlington High School