Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Matema

MELISSA,Texas

Summary

Team-oriented Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Servant leader to the delivery team , by facilitating removal of impediments and clear communication to management and the team. Committed agile expert with over 2 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual with the ability to remain poised in all types of situations.



Overview

5
5
years of professional experience

Work History

Scrum Master

Digital Risk
Richardson , Texas
02.2021 - 03.2022
  • Facilitated Scrum Ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.

Scrum Master

Huntington Bank
Ohio City, OH
11.2020 - 02.2021
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Supported team using servant leadership style and leading by example.
  • Facilitated Removal of obstacles by finding right personnel to advance tasks and projects.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.

Collections Coordinator

Capital One
Plano, Texas
05.2017 - 11.2020
  • Negotiated to collect outstanding balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Trained new team members on scripts, company services and collection strategies.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Achieved performance goals on consistent basis.

Account Coordinator

Respario Digital Marketing (Cornerstone Staffing)
Dallas, Texas
11.2016 - 05.2017


  • Facilitated weekly status reports, project documentation and client billing.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Updated internal databases with account information to maintain concise, clear records.
  • Prepared, filed and retrieved sales-related documents such as contracts.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Educated clients on new Products /services and updated account information to maintain high standards of client service.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed 40 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Education

Bachelor of International Relations - Public Relations

Latrobe University
Australia
12.2005

Skills

  • Agile Methods: SAFe Enterprise Framework, Agile, Kanban, Scrum
  • Project Management: Jira , Microsoft Office, Microsoft Project, Team Foundation Server
  • ALM/Agile Scrum Tools : Team Foundation Server, Jira, Confluence
  • Content Management : Share point, One Drive, MS teams, One note, MS Planner

Timeline

Scrum Master

Digital Risk
02.2021 - 03.2022

Scrum Master

Huntington Bank
11.2020 - 02.2021

Collections Coordinator

Capital One
05.2017 - 11.2020

Account Coordinator

Respario Digital Marketing (Cornerstone Staffing)
11.2016 - 05.2017

Bachelor of International Relations - Public Relations

Latrobe University

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Miriam Matema