Miriam Mayo
Albuquerque,NM
Summary
Detail-oriented professional with extensive experience in orthodontic support, enhancing patient satisfaction through effective communication and teamwork. Expertise in patient care, dental equipment sterilization, and supporting orthodontic procedures. Committed to maintaining high productivity in fast-paced environments while ensuring exceptional care. Proficient in Open Dental software, contributing to streamlined operations.
Overview
8
8
years of professional experience
Work History
Orthodontic Assistant/Dental Front Office Coordinator
Celebrate Dental and Braces
Albuquerque, New Mexico
03.2023 - Current
- Assisted the orthodontist in applying braces and other dental appliances.
- Prepared and maintained orthodontic equipment and instruments for procedures.
- Educated patients on proper oral hygiene techniques during treatment.
- Provided compassionate care to patients, addressing their concerns promptly.
- Complied with safety protocols to maintain a sterile work environment.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Performed chairside duties, including the preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Provided administrative support by preparing documents and presentations as needed.
- Implemented front desk procedures to enhance operational efficiency and customer service.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Physio Service Coordinator /Benefits Coordinator
Cano Health
Albuquerque, NM
08.2022 - 11.2023
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 25 individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Planned coverage needs and organized services to support incoming special events.
Cashier/Retail Seller/Stocker Associate
Bath And Body
07.2021 - 08.2022
- Sells products to customers
- As well as taking care of shipments coming in and out of our store
- Took care of money, as well taking over as front sales manager
- As well as running the registers
- Took on the role of training new people
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Changed sales floor signs to show current pricing and support product promotions.
- Consistently lifted materials weighing as much as 40 pounds.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Associate/ Special protective services/ Ross
01.2019 - 01.2020
- Dress for less. Starting as a regular associate, I would SET at a very fast pace
- Assisted customers in acquiring their desired products and assured a smooth checkout service
- Got promoted to an SPS within 4 months
- Monitor the front of the store to prevent theft.
- Great customer thought shift.
- Engages with the customers.
- Completed day-to-day duties accurately and efficiently.
Shift Manager/ Churches
01.2018 - 01.2019
- Provide quality customer service, answering questions and resolving issues: opening and closing registers, assisting, and training new cashiers
- Providing a friendly and efficient check-out experience
- Developing good communication skills, and the ability to work in a demanding environment.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.2019
Skills
- Customer service management
- File maintenance
- Conflict resolution
- Team collaboration
- Oral impressions
- Orthodontic treatment planning
- Orthodontic software proficiency
- Orthodontic insurance coordination
- Orthodontic instrument sterilization
- Effective communication
- Stress management
- Bilingual proficiency
- Specification analysis
- Supply requisition
- Employee training
- Task prioritization
- Appointment scheduling
Languages
Spanish
Professional
Timeline
Orthodontic Assistant/Dental Front Office Coordinator
Celebrate Dental and Braces
03.2023 - Current
Physio Service Coordinator /Benefits Coordinator
Cano Health
08.2022 - 11.2023
Cashier/Retail Seller/Stocker Associate
Bath And Body
07.2021 - 08.2022
Associate/ Special protective services/ Ross
01.2019 - 01.2020
Shift Manager/ Churches
01.2018 - 01.2019
High School Diploma -
Rio Grande High School