Miriam McCord
Kingsport,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help achieve company goals.
Overview
4
4
years of professional experience
Work History
Team Member
Chick-fil-A
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Contributed to team success by completing jobs quickly and accurately.
Patient Service Representative
State Of Franklin Healthcare Kingsport Pediatrics
02.2024 - 05.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Patient Service Representative
Associated Orthopedics
07.2023 - 01.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
TEAM TRAINER
Chick-Fil-A
09.2020 - 07.2023
- Researched and wrote effective job aids to support training initiatives
- Organized and cleaned the working environment
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Proficient in food safety regulations
- Studied work processes to train more effectively.
- Trained other employees in customer service, food safety, and performance requirements.
TEAM MEMBER
Chick-Fil-A
10.2022 - 01.2023
- Communicated effectively with customers, supervisors, and team members
- Performed closing duties, including store cleaning and restocking
- Proficient in food safety regulations
- Made and prepared food in a safe and timely manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Family Christian Academy
Gray, TN05.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Cleaning
- Money Handling
- Decision-making capabilities
- Computer Skills
- Organizing Work Stations
- Training and mentoring
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Reception Management
- Phone and Email Etiquette
- Patient Registration
Volunteer Experience
Towne Acres Elementary School, Johnson City, TN. 2016-2022
Helped organize fundraisers to benefit organizational objectives., Helped teachers by grading, running errands, and doing paperwork., Cleaned and organized their working environment.
References
- Julie Mason, Chick-Fil-A, Front Of House Manager, (423) 732-0782, juliemason2416@gmail.com
- Jesse Kimberlin, Chick-Fil-A, Administrative Director Supervisor, (423) 335-3176, jesse.kimberlin1@gmail.com
- Jordan Ottersbach, Chick-Fil-A, Previous Front Of House Director Supervisor, (423) 579-8152, jwottersbach@gmail.com
Timeline
Team Member
Chick-fil-A
03.2024 - Current
Patient Service Representative
State Of Franklin Healthcare Kingsport Pediatrics
02.2024 - 05.2024
Patient Service Representative
Associated Orthopedics
07.2023 - 01.2024
TEAM MEMBER
Chick-Fil-A
10.2022 - 01.2023
TEAM TRAINER
Chick-Fil-A
09.2020 - 07.2023
High School Diploma -
Family Christian Academy