Miriam Melendez
Wylie,Texas
Summary
Results-oriented client relations professional with proven ability to manage and nurture client relationships. Skilled in resolving client issues and ensuring satisfaction through effective communication. Known for collaborative teamwork and adaptability, consistently delivering high-quality service with complying with legal protocols in healthcare or retail spaces.
Overview
9
9
years of professional experience
Work History
Debt Specialist
Doctors Reporting Service of Texas
11.2021 - 03.2024
- Managed approximately 250 outgoing/incoming calls per day. Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
- Conducted thorough investigations on debtor accounts to determine appropriate collection strategies.
- Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
- Collaborated with legal counsel on escalated cases requiring litigation or arbitration proceedings for successful resolution.
Opthalmic Technician
Eye Gallery
12.2019 - 11.2021
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Opthalmic Technician
Collin Creek Eye Clinic
08.2017 - 11.2019
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping
Jewlery Consultant
Zales The Diamond Store
04.2015 - 10.2017
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Business Administration
Richland College
Dallas, TX12-2018
Skills
- Legal compliance
- Client relations
- Complex Problem-solving
- Documentation and recordkeeping
- Professional ethics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Debt Specialist
Doctors Reporting Service of Texas
11.2021 - 03.2024
Opthalmic Technician
Eye Gallery
12.2019 - 11.2021
Opthalmic Technician
Collin Creek Eye Clinic
08.2017 - 11.2019
Jewlery Consultant
Zales The Diamond Store
04.2015 - 10.2017
Associate of Science - Business Administration
Richland College
Similar Profiles
LisaMarie MarconiLisaMarie Marconi
Freelance Verbatim Court Reporter - Self-Employed at Veritext Legal Solutions, Jaguar Reporting ServiceFreelance Verbatim Court Reporter - Self-Employed at Veritext Legal Solutions, Jaguar Reporting Service
Makala SullyMakala Sully
Transcriptionist at Sargent's Court Reporting ServiceTranscriptionist at Sargent's Court Reporting Service
Alea HicksAlea Hicks
Senior Patient Care Coordinator (Gastroenterology) at Columbia Doctors/61st Street Service CorporationSenior Patient Care Coordinator (Gastroenterology) at Columbia Doctors/61st Street Service Corporation