Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Miriam Mercado

Los Angeles,CA

Summary

Dynamic leader with proven expertise in workflow management and customer service excellence, honed at Costco Wholesale Corp. Spearheaded initiatives that significantly enhanced team productivity and member satisfaction. Fluent in English and Spanish, adept at training and mentoring, with a knack for innovative problem-solving and efficient cash handling.

Overview

2
2
years of professional experience

Work History

Front End Supervisor

Costco Wholesale Corp
12.2023 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for our members.
  • Responded to members concerns with friendly and knowledgeable member service and remedied issues promptly and effectively.
  • Ensured compliance with Costco's Code of Ethics in regards to regular audits of returns saleable or non salable items, dropping cash registers, adjusted transaction records, and employee behaviors on duty.
  • Managed member's returns and exchanges efficiently, ensuring a smooth process for both our members and employees.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Ensured compliance with member services procedures, reducing discrepancies and losses.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Led by example in members interactions, setting high standard for service that team members followed.
  • Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
  • Streamlined front-end operations, allowing for more efficient member flow during rush periods as a opening /closing board runner.
  • Initiated rewards program for employees, resulting in increased motivation and job satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and members to assess theft risks and maintain loss prevention goals.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.

Morning Merchandiser Stocker

Costco Wholesale
10.2022 - Current
  • Conducted thorough market research to identify emerging trends and make informed decisions regarding product placement within the store environment.
  • Assisted in the reduction of shrinkage through vigilant monitoring of inventory levels and accurate documentation of all incoming shipments.
  • Collaborated with store managers to develop impactful promotional campaigns for seasonal items and special events.
  • Exceeded performance targets consistently by implementing innovative visual merchandising techniques that captured shopper attention and encouraged impulse purchases.
  • Fostered a positive team atmosphere by offering support and encouragement to colleagues, resulting in increased morale and productivity.
  • Supported store operations through diligent restocking of shelves, updating pricing information, and rotating perishable goods as needed.
  • Maintained a clean, safe shopping environment by adhering to company guidelines and industry standards for visual merchandising.
  • Maximized sales potential with attractive, well-organized merchandising displays that showcased products effectively.
  • Implemented creative solutions for space constraints, ensuring optimal product presentation despite limited floor space availability.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

Education

Associate of Arts - General Studies

Rio Hondo College
Whittier, CA
06-2001

California State License - Cosmetology

Marinello's Schools of Beauty
West Covina, CA
05-1998

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Time management
  • Listening skills
  • Opening and closing procedures
  • Complaint resolution
  • Team supervision
  • Cash handling accuracy
  • Employee motivation
  • Hospitality services
  • Training and mentoring
  • Delegation techniques
  • Marketing
  • Refunds processing
  • Fluent in English and Spanish

Accomplishments

  • Achieved excellent member service award by helping members needs introducing Costco's company policies. Through the 6 Rights of Merchandise and Member Service being our #1 job.

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Front End Supervisor

Costco Wholesale Corp
12.2023 - Current

Morning Merchandiser Stocker

Costco Wholesale
10.2022 - Current

Associate of Arts - General Studies

Rio Hondo College

California State License - Cosmetology

Marinello's Schools of Beauty

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