Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Miriam Mohamed

Miriam Mohamed

Daytona Beach

Summary

Dynamic Medical Assistant with a strong background at Advent Health Daytona, skilled in patient appointment management and HIPAA compliance. Proven ability to enhance patient experiences through effective communication and emotional support, while streamlining processes to improve operational efficiency. Committed to fostering trust and delivering quality care in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Advent Health Daytona
07.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Patient Advocate

Advent Health Altamonte
10.2021 - 01.2022
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Monitored patient progress and provided emotional support.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
  • Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.

Patient Registration Coordinator

Advent Health Daytona Beach
10.2020 - 12.2020
  • Boosted department efficiency with meticulous attention to detail in managing patient records and appointments.
  • Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
  • Conducted regular performance evaluations of team members, offering constructive feedback aimed at fostering professional growth within the department.
  • Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
  • Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.

Customer Service Representative

Costa Del Mar Sunglasses
07.2017 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Education

Associates of Arts

Richard Millburn Academy
Daytona Beach, FL
08-2027

Skills

  • Understanding of HIPAA compliance requirements
  • Patient appointment management
  • Customer engagement
  • Strong understanding of medical terminology

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Advent Health Daytona
07.2022 - Current

Patient Advocate

Advent Health Altamonte
10.2021 - 01.2022

Patient Registration Coordinator

Advent Health Daytona Beach
10.2020 - 12.2020

Customer Service Representative

Costa Del Mar Sunglasses
07.2017 - 10.2020

Associates of Arts

Richard Millburn Academy

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