Miriam Murillo
Sarasota,FL
Summary
Organized Schedule Coordinator with experience in managing complex scheduling systems, ensuring smooth operations and maximizing efficiency. Known for strong problem-solving skills, adept at identifying issues within schedules and implementing effective solutions. Demonstrated ability to improve processes, contributing to enhanced workflow and overall productivity. Skilled in maintaining excellent communication lines among team members regarding schedule changes or updates.
Overview
8
8
years of professional experience
Work History
Schedule Coordinator/Customer Service Representative
Suncoast Impressions Inc
Sarasota, FL
02.2023 - 07.2024
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Assigned tasks to team members in accordance with their skillsets and availability.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Developed and maintained schedules for multiple departments and locations.
- Performed administrative duties such as filing documents, processing invoices.
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Utilized scheduling software to manage resources and track progress of projects.
- Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Office Administrative Assistant
Caliber Collision Repair Center
Tampa , FL
05.2016 - 06.2022
- Sorted mail daily for distribution throughout the organization.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Scheduled appointments for management team members.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Created expense reports, tracked invoices, and processed payments.
- Assisted with scheduling meetings and appointments for the office staff.
- Organized and maintained filing systems, both paper and electronic.
- Provided support to other departments by completing clerical tasks as needed.
- Processed incoming invoices for payment in a timely manner.
- Answered incoming calls in a timely manner and directed them appropriately.
- Ordered supplies and maintained an inventory of office equipment.
- Set up new hire paperwork according to company standards.
- Updated contact lists regularly with current employee information.
- Responded promptly to customer inquiries via email or phone.
- Greeted visitors and responded to inquiries in a professional manner.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Obtained scanned records and uploaded to database.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed customer inquiries to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Southeast High School
Bradenton, FL05-2011
Skills
- Meeting Scheduling
- Office Administration
- Task Delegation
- Deadline-oriented
- Statistics skills
- Calendar Management
- Data Entry
- Scheduling
- Payroll Administration
- Database Administration
- Workflow Planning
- Microsoft Office
- Customer Service Management
- Problem-solving abilities
- Excellent Communication
- Professionalism
- Interpersonal Communication
- Clerical Staff Oversight
- Continuous Improvement
- Goal Setting
- Business Administration
- Interpersonal Skills
- Teamwork and Collaboration
- Strategic Planning
- Phone and Email Etiquette
- Scheduling and calendar management
Timeline
Schedule Coordinator/Customer Service Representative
Suncoast Impressions Inc
02.2023 - 07.2024
Office Administrative Assistant
Caliber Collision Repair Center
05.2016 - 06.2022
High School Diploma -
Southeast High School