Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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MIRIAM NEVAREZ

mercedes,texas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments.

Overview

9
9
years of professional experience

Work History

Caregiver

Texas HCS
Mcallen, Texas
11.2017 - Current
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Eye Technician

Americas Best Contact And Eye Glasses
Weslaco, Texas
06.2016 - 11.2017
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Monitored office supplies by checking inventory and placing orders.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Optimized schedule and enhanced patient safety by maintaining clean, safe and well-organized examination rooms.
  • Maintained ophthalmic instruments or equipment.
  • Measured and recorded color vision and acuity testing and performed lensometry and sit-lamp examinations to assist with appointment load.

Opthamlmic Technician

Gulf Coast Eye Institute
Harlingen, Texas
05.2013 - 06.2016
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Measured and recorded visual acuity and color vision testing.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Assisted physician with laser procedures for vision corrective actions.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Performed lensometry and sit-lamp examinations.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Taught patients about medications, procedures and care plan instructions.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Measured patient pulse oximetry.

Education

High School Diploma -

Penn Foster
02.2006

Skills

  • Community integration
  • Progress documentation
  • Meal Planning and Preparation
  • First Aid and Safety
  • Behavioral Management
  • Direct Patient Care
  • Flexible schedule and availability
  • Medication Administration
  • Patient care
  • Sensitive Information Handling
  • Call Forwarding
  • Sorting and labeling
  • Cash Handling
  • Scheduling
  • Filing
  • Office organization
  • Customer service experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caregiver

Texas HCS
11.2017 - Current

Eye Technician

Americas Best Contact And Eye Glasses
06.2016 - 11.2017

Opthamlmic Technician

Gulf Coast Eye Institute
05.2013 - 06.2016

High School Diploma -

Penn Foster

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MIRIAM NEVAREZ