Years of professional banking experience
Miriam Nicastro
Financial Center Assistant Manager
Gainesville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
Work History
Facilitator
TD Bank
12.2022 - Current
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating in a virtual environment.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 4 management staff.
- Identified areas in need of improvement and implemented solutions.
Assistant Branch Manager
TD Bank
06.2017 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Maximized efficiency through effective resource allocation and employee management.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Supervised team 7 branch employees and made recommendations regarding performance evaluations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Fast Payday Loans
Sales Representative
11.2016 - 06.2017
- Built networking and referral systems.
- Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing.
- Proactively identified solutions for customers experiencing credit issues.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers.
Team Leader
Medical Data Systems Inc
12.2013 - 01.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Associate of Arts - Business Management
Fortis College - Tampa
Tampa, FL08.2015
Skills
- Business Development
- Negotiation
- Operations Management
- Staff Management
- Curriculum Development
- Organization
- Written and oral communications
- Time management
- Issue Resolution
- Leadership
Timeline
Facilitator
TD Bank
12.2022 - Current
Assistant Branch Manager
TD Bank
06.2017 - Current
Fast Payday Loans
Sales Representative
11.2016 - 06.2017
Team Leader
Medical Data Systems Inc
12.2013 - 01.2016
Associate of Arts - Business Management
Fortis College - Tampa
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