Miriam Ochoa De Arcos
Santa Rosa,CA
Summary
Healthcare professional with extensive experience in clinical documentation and patient scheduling. Proven track record of enhancing customer relationships, leading to increased patient satisfaction. Recognized for strong leadership and analytical skills that improve efficiency in high-pressure environments. Committed to exceptional customer service and adept at quickly mastering new challenges.
Overview
25
25
years of professional experience
Work History
RDA, Lead RDA, Reception
SRCH
10.2014 - Current
- Streamlined daily operations to enhance accuracy and efficiency.
- Contributed innovative solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks to meet service objectives efficiently.
- Worked closely with team members to achieve project goals within deadlines.
- Maintained up-to-date knowledge through ongoing education and advanced training.
- Provided support and guidance to foster a collaborative work environment.
- Demonstrated strong problem-solving skills, effectively resolving issues as they arose.
Chairside assistant, Front Office
Stony Plaza Dental
Santa Rosa, CA
08.2012 - 09.2014
- Supported dental professionals in patient care and chairside procedures.
- Prepared and sterilized dental instruments for treatments and examinations.
- Educated patients on oral hygiene practices and post-treatment care protocols.
- Collaborated with dental team to enhance workflow efficiency.
- Captured digital images of teeth for diagnostic evaluation as requested by dentist.
- Responded promptly to requests from dentist or hygienist during treatment sessions.
Customer Service Supervisor, Floor lead, HR lead
Target
Santa Rosa, CA
06.2001 - 09.2012
- Supervised customer service team to ensure high service quality and operational efficiency.
- Trained staff on product knowledge and customer engagement strategies.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Implemented comprehensive training programs to enhance team performance and communication.
- Coordinated with various departments to deliver seamless customer experiences.
- Fostered positive work environment to promote team morale and collaboration.
- Managed escalated customer disputes, maintaining strong relationships during resolution.
- Evaluated employee performance regularly, motivating staff to boost productivity.
Education
AA - Natural Sciences
Santa Rosa Junior College
Santa Rosa, CA01.2012
Dental Assistant Certificate -
Cerritos College
Norwalk, CA01.2001
Skills
- Clinical documentation
- Patient scheduling
- Medical billing
- EHR management
- Health data analysis
- Customer relationship management
References
- Nora Resendiz, 7075961509, SRCH - Supervisor
- Hom Cynthia, 4152606012, SRCH - Dentist
- Oksana Kroshna, 7186834684, SRCH - Dentist
Timeline
RDA, Lead RDA, Reception
SRCH
10.2014 - Current
Chairside assistant, Front Office
Stony Plaza Dental
08.2012 - 09.2014
Customer Service Supervisor, Floor lead, HR lead
Target
06.2001 - 09.2012
AA - Natural Sciences
Santa Rosa Junior College
Dental Assistant Certificate -
Cerritos College