Miriam Octaviano
Santa Ana,CA
Summary
Friendly and detail-oriented professional with experience in administrative support. Strong in building relationships and collaborating with colleagues to find effective solutions. Recognized for adaptability and a proactive approach, bringing organizational skills and a positive attitude to contribute to team success.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
OC Dental Specialist
01.2022 - 04.2024
- Provided excellent customer service to create positive experiences and build patient trust.
- Assisted with the onboarding of new employees by providing training and development resources.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Organized and updated databases, records, and other information resources.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Assistant
Integrity
08.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Managed filing system, entered data, and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Prioritized and handled multiple assignments and maintained a firm commitment to deadlines.
- Identified and resolved discrepancies and errors in customer accounts.
- Verified timekeeping records and handled any discrepancies with employees.
- Tracked incoming and outgoing files and materials and maintained accurate records.
Lead Key Holder
Harbor Dollar
07.2015 - 08.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Contributed to the overall efficiency of store operations by optimizing and refining opening and closing procedures, ensuring a smooth and effective transition at the start and end of each business day
Skills
- Bilingual
- Proficient in Microsoft Office, ADP, Paychex, Avionte
- Strong time management and organizational skills
- Adaptable and quick to learn new systems
- Excellent communication and customer service skills
- Experienced in HR support and office management
- Detail-oriented and reliable
- Strong problem-solving abilities
- Able to work independently and in a team
Languages
English
Spanish
Timeline
Receptionist Administrator
OC Dental Specialist
01.2022 - 04.2024
Administrative Assistant
Integrity
08.2019 - 12.2021
Lead Key Holder
Harbor Dollar
07.2015 - 08.2018
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