Miriam Ortega
Santa Rosa,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Well with communicating with others. Always willing to give an extra hand when needed. Open to receive daily new knowledge that will improve my skills for the future.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Chevron
09.2019 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues that negatively impact operations with any of the pumps.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily paperwork and managed store safe.
- Managed company emails and responded professionally to inquirers from HR.
- Handled payroll duties with precision and accuracy.
Cashier
Shell Gas Station
07.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Gateway To College Academy
Petaluma, CA07.2014
Skills
- Staff Supervision
- Business Development and Planning
- Work Planning and Prioritization
- Coaching and Mentoring
- Desktops, Laptops and Mobile Devices Skills
- Database Management
- Customer Service
- Bilingual
- Cash Auditing
- Microsoft Office Suite
- Leadership
- Customer Inquiry Response
- Special Promotions Planning
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Chevron
09.2019 - Current
Cashier
Shell Gas Station
07.2018 - 11.2018
High School Diploma -
Gateway To College Academy