Miriam Ortega
Oakland,CA
Summary
Dynamic Assistant Manager at Shell Gas Station with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in effective team leadership and vendor management, I successfully improved store appearance and fostered a collaborative work environment, resulting in a significant boost in sales and customer loyalty. Fluent in Spanish and English.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Shell Gas Station
02.2006 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Cetis 105
Mexico City07-2000
Skills
- Effective team leadership
- Strategic decision-making
- Effective problem resolution
- Team leadership
- Task prioritization
- Fluent in Spanish and English
- Effective multitasking
- Collaborative teamwork
- Vendor management expertise
- Customer service and satisfaction
Timeline
Assistant Manager
Shell Gas Station
02.2006 - Current
High School Diploma -
Cetis 105
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