Miriam Pelaez
Sylmar,CA
Summary
I am a highly motivated individual with high energy friendly and Customer-oriented. My main goal is to provide exceptional customer service and continuously build relationships and partnerships.I am Strategic-thinker and leader who is always happy to help and continue to learn. I am a great multi tasker and very organized.
. I am fluent in English and Spanish and well-versed in communicating with different individuals. I would love to offer my services to such an amazing and well known brand, I am ready and eager to provide exceptional service where needed.
Overview
12
12
years of professional experience
Work History
Sample Technician
Caligreen Laboratory
North Hollywood, CA
09.2024 - 09.2025
- Conducted thorough quality inspections on samples to ensure compliance with DCC standards.
- Maintained detailed documentation of sample processing procedures and results for regulatory compliance.
- Communicated with clients on the daily as well updated them with new or ongoing DCC updates.
Sales Representative
Pacific Shore Stones
North Hollywood, CA
08.2019 - 07.2023
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided support for customers using the company's products or services.
- Utilized basic computer software.
- Welcoming new and existing customers, providing exceptional customer service.
- Managing multiple accounts new and old.
- Handling and multitasking customers through phone, email and live walk ins.
- Learning and staying on top of the newest trends.
Supervisor
Starbucks
Mission Hills, CA
02.2014 - 01.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided ongoing training to address staff needs.
- Coached staff members to develop long-term career goals.
- Managed inventory counts and orders.
- Emphasized imports of product quality as well as cleanliness
- Delegated numerous employers per shift.
- Coordinated employee schedules according to shift changes and availability.
Education
Some College (No Degree) - Liberal Arts And General Studies
Los Angeles Mission College
Sylmar, CAHigh School Diploma -
San Fernando High School
San Fernando Skills
- Product and Service Knowledge
- Product and Service Sales
- Customer Service
- Organized
- Sense of urgency
- Clerical experience
- Strong Leadership skills
- Effective communication
- Problem solving
- Understanding of DCC compliance and regulations
- Basic computer skills
Timeline
Sample Technician
Caligreen Laboratory
09.2024 - 09.2025
Sales Representative
Pacific Shore Stones
08.2019 - 07.2023
Supervisor
Starbucks
02.2014 - 01.2019
Some College (No Degree) - Liberal Arts And General Studies
Los Angeles Mission College
High School Diploma -
San Fernando High School