Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriam Perez

Newburgh,NY

Summary

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Caring Social and Human Service Assistant supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

Overview

26
26
years of professional experience

Work History

Senior Case Manager

Fortune Society
New York, NY
02.2012 - 12.2022
  • Collaborated with individuals and families to evaluate service delivery.
  • Coordinated diverse resources to facilitate total care plan.
  • Made appropriate referrals, monitored client services in proper time frames, sought supervisory guidance as required, documented services provided, and completed departmental billing procedures.
  • Assessed level of care provided to] and recommended improvements.
  • Supervise staff of five case managers
  • Conduct case conference

Housing Specialist

Fortune Society
New York, NY
02.2002 - 01.2012
  • Coordinated member care through collaboration with community outreach advocates; completed health screens and utilized other resources to identify special needs members; conducted site visits and provided support for other special programs.
  • Facilitated program components, resources, and support services classes for providers
  • Provided education for members with special needs to foster compliance with program and positively impact outcomes
  • Developed and modified care plans in conjunction with client and managing physician
  • Organized and assisted members with scheduling appointments, l
  • Followed all HIPAA guidelines and confidentiality
  • Maintained thorough and accurate records outlining outcomes
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Oversaw housing plans for clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Helped clients find permanent or temporary housing.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Calculated tenant rent amounts for director to review and develop leases .
  • Assisted applicants in filling out housing applications and verifying assets.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Sought out affordable housing options and residences for people in need.

HIV Case Manager

Fortune Society
New York, NY
09.1996 - 01.2002
  • To assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
  • To conduct presentation once a month for the agency to New York State Correctional facilities
  • Assisted clients in enrolling and re-engaging in appropriate medical care.
  • Updated treatment plans on six month basis with latest intervention strategies and progress notes.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
  • Identified and developed client-directed treatment plan to monitor ongoing goal achievement.

Education

Associate of Arts - Associate of Arts

University of Phoenix
Tempe, AZ
11.2013

Skills

  • Collaboration and Teamwork
  • Client and Family Interviews
  • Implementing Client Care Plans
  • Verbal and Written Communication
  • Scheduling and Appointment Setting
  • Microsoft Office
  • Problem Solving
  • Discharge Planning
  • Written and Verbal Communication
  • Case Management
  • Client Home Visits
  • Maintaining Client Records
  • Crisis Intervention
  • SSI/SSDI Access and recovery training
  • Outcome Stars
  • Supportive Housing 2010E

Timeline

Senior Case Manager

Fortune Society
02.2012 - 12.2022

Housing Specialist

Fortune Society
02.2002 - 01.2012

HIV Case Manager

Fortune Society
09.1996 - 01.2002

Associate of Arts - Associate of Arts

University of Phoenix
Miriam Perez