MIRIAM PETER
Clayton,NC
Summary
I am a self-driven, competent, and adaptable operations professional with experience of over 10 years working with cross-functional teams to drive operational excellence and achieve business goals. I am well versed in analyzing workflows, gathering data, developing forecasts and trends to facilitate strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
APPSTEC AMERICA
02.2024 - Current
- Observe process workflows to determine their effectiveness
and identify areas of improvement. - Determine appropriate methods to analyze operations,
relevant information, and data. - Collaborate with various departments to streamline workflows and optimize resource utilization.
- Support executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Ensure compliance with established quality standards.
Graduate Teaching/Research Assistant,
South Dakota State University
08.2022 - 12.2023
- Performed statistical, qualitative, and quantitative analysis.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained up-to-date records of research activities and results for future reference.
- Conducted course lectures and facilitated classroom
discussions for selected decision-making processes and
production strategy topics. - Graded student assignments, ensuring accurate and timely
feedback.
Credit Control Manager
The Standard Group PLC
05.2019 - 11.2021
- Maintained accurate financial records, ensuring compliance with internal policies and external regulations.
- Proactively identified and addressed potential credit risks, mitigating financial losses while ensuring business growth.
- Implemented customized credit terms tailored to unique client situations, balancing business needs with risk mitigation efforts.
- Conducted periodic reviews of existing customers'' credit limits, adjusting as needed based on updated information or risk factors.
- Developed comprehensive reports for senior management, highlighting key performance indicators and areas needing improvement.
- Increased efficiency in debt recovery efforts by utilizing data analysis tools to identify trends and prioritize collections activities.
- Reduced bad debt write-offs through proactively identifying high-risk accounts and implementing preventive measures.
- Provided exceptional customer service while enforcing company''s credit policies tactfully handling sensitive issues as they arose.
- Negotiated payment plans with clients experiencing financial difficulties, minimizing losses while preserving customer relationships.
- Coordinated cross-departmental communication regarding account status updates, ensuring prompt resolution of discrepancies or disputes.
- Enhanced cash flow through timely collection of accounts receivable and diligent tracking of delinquent accounts.
Credit Control Officer
The Standard Group PLC
05.2012 - 04.2019
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
Education
Master of Science - Operations Management
South Dakota State University
Brookings, SD12.2023
Association of Chartered Certified Accountants II
KCA
Nairobi, Kenya2007
Bachelor of Arts - Accounting
Kenyatta University
Nairobi, Kenya10.2002
Skills
- Data gathering and analysis
- Process improvement
- Lean Six Sigma
- Operational Efficiency
- Forecasting
- Project management
- Supply chain/logistics managent
- Safety and risk management
- Cross-functional team collaboration
- Problem solving
Professional Technologies
- SQL
- Tableau
- Robotics Process Automation
- Advanced MS Excel
- Statistics – ANOVA, Minitab, NVIVO
- Power Bi
Certification
- Data Analytics Essential
- Management Foundations Certificate
- OSHA 30 Hour Outreach Training Program – General Industry
- Robotics Process Automation
- Basic Life Support (CPR & AED)
Affiliations
- Institute of Project Management
References
Shared on request
Timeline
Business Operations Analyst
APPSTEC AMERICA
02.2024 - Current
Graduate Teaching/Research Assistant,
South Dakota State University
08.2022 - 12.2023
Credit Control Manager
The Standard Group PLC
05.2019 - 11.2021
Credit Control Officer
The Standard Group PLC
05.2012 - 04.2019
Master of Science - Operations Management
South Dakota State University
Association of Chartered Certified Accountants II
KCA
Bachelor of Arts - Accounting
Kenyatta University