Miriam Portillo
Aurora,CO
Summary
Detail-oriented Bilingual Spanish-English professional with over 10 years in manufacturing, quality control, and technical support. Skilled in information verification, documentation management, and multitasking within fast-paced environments. Expertise in Microsoft Office Suite and AutoCAD enhances efficiency. Committed to delivering high-quality results independently and collaboratively.
Overview
1
1
Language
17
17
years of professional experience
Work History
Quality Control Technician
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
Denver, CO
03.2019 - 05.2026
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Implemented corrective actions for non-conformities, enhancing product reliability and safety.
- Collaborated with production teams to streamline quality control processes and reduce defects.
- Trained new staff on quality assurance protocols and inspection techniques to uphold standards.
- Led root cause analysis initiatives to identify process improvements and enhance product quality.
- Developed and maintained documentation for quality procedures, supporting compliance audits.
- Analyzed customer feedback to inform adjustments in quality control practices and improve satisfaction levels.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed of items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tracked and analyzed product quality data to identify trends and insights.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Developed and implemented quality control processes to meet product standards.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Developed quality control checklist for each product category, standardizing the inspection processes.
- Conducted comprehensive audits of production processes to ensure compliance with internal and external quality standards.
- Facilitated training sessions for new technicians, elevating overall competency of quality control team.
- Increased efficiency in the testing process with the implementation of streamlined quality control procedures.
- Supported development of new product line by providing expert quality control advice, ensuring successful market launch.
- Collaborated with production team to refine manufacturing processes, resulting in higher quality outputs.
- Enhanced customer satisfaction by identifying and rectifying defects before products reached market.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements
- Reviewed production processes and identified potential quality issues.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Created testing protocols to be used across product lines.
Production Lead
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
Denver, CO
06.2016 - 03.2019
- Led team in implementing lean manufacturing principles, reducing waste and improving workflow.
- Oversaw daily production operations to ensure efficiency and adherence to quality standards.
- Mentored production staff, fostering skill development and enhancing team performance.
- Coordinated cross-functional communication between departments to streamline processes and resolve issues.
- Developed training materials for new hires, ensuring consistent understanding of operational procedures.
- Implemented safety protocols, significantly reducing workplace incidents and promoting a culture of safety.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
- Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
- Conducted regular audits to identify areas for improvement within the production line, implementing corrective actions as needed.
- Evaluated employee performance regularly, providing actionable feedback and support for further professional development.
- Coordinated with other departments for seamless integration of cross-functional tasks, resulting in smoother operations.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Made sure that products were produced on time and were of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.0
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Maintained organized work area by cleaning and removing hazards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Assembled products according to changing daily work orders and specific customer needs.
Line Worker
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
Denver, CO
01.2014 - 03.2019
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to streamline assembly processes and enhance productivity.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe a safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Coordinated with quality control to ensure all assembled products met strict quality criteria.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
Customer Service Cashier
GENX CLOTHING
Aurora, CO
02.2009 - 05.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries, enhancing the shopping experience.
- Managed cash drawer and ensured accurate till balances at shift end.
- Maintained store appearance by organizing merchandise displays effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the the store.
- Counted money in drawers at the beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
NORTHGLENN HIGH SCHOOL
Northglenn, CO06-2008
Skills
- Product evaluations
- Visual assessments
- Equipment adjustments
- Quality assessments
- Visual inspection
- Record keeping management
- Process optimization
- Production problem-solving
- Testing protocols
- Customer engagement
- Electrical evaluations
- Material evaluations
- Line assessments
- Quality evaluations
- Testing effectiveness
- Quality assessments
- Quality issue detection
- Data management
- Safety adherence
- Material assessments
- Adaptability
- Record keeping
- Task management
- Product evaluations
- Final product assessments
- Employee training
- Material evaluations
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Technician
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
03.2019 - 05.2026
Production Lead
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
06.2016 - 03.2019
Line Worker
LEGRAND / PINNACLE ARCHITECTURAL LIGHTING
01.2014 - 03.2019
Customer Service Cashier
GENX CLOTHING
02.2009 - 05.2011
High School Diploma -
NORTHGLENN HIGH SCHOOL