Miriam Quinones
Grand Prairie
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
09.2022 - Current
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Merchandise Manager
The Dollar Tree
01.2022 - 05.2022
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
Customer Service Associate
The Home Depot Inc
01.2020 - 05.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
High School Diploma -
Winfree Academy
Grand Prairie, TX04.2020
Skills
- Inventory Maintenance
- Product Packaging
- Customer Service
- Warehouse Safety
- Order Picking
- Relationship Building
- Work Prioritization
- Detail Oriented
- Effective Communication
- Customer Data Confidentiality
- Remote Office Availability
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Amazon
09.2022 - Current
Merchandise Manager
The Dollar Tree
01.2022 - 05.2022
Customer Service Associate
The Home Depot Inc
01.2020 - 05.2021
High School Diploma -
Winfree Academy
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