Miriam Quintero
American Canyon,CA
Summary
Dynamic Registered Behavior Technician at Ro-Health with a strong work ethic and expertise in applied behavior analysis. Proven ability to enhance client engagement through effective treatment strategies and collaboration. Skilled in data collection and analysis, demonstrating exceptional communication and problem-solving abilities to drive positive outcomes.
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Ro-Health
2023 - 10.2025
- Implemented individualized behavior intervention plans to enhance client engagement.
- Assisted in conducting assessments to determine client needs and progress.
- Collaborated with multidisciplinary teams to develop effective treatment strategies.
- Monitored client behavior and documented changes to inform care plans.
- Educated clients and families on behavioral techniques for improved outcomes.
- Maintained compliance with ethical standards and organizational policies during sessions.
- Utilized data collection methods to track progress and evaluate interventions.
- Participated in ongoing training and professional development to enhance skills and knowledge.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Scheduling Coordinator
ACES
2021 - 12.2023
- Coordinated schedules for multiple departments to optimize resource allocation and improve operational efficiency.
- Managed calendar appointments, ensuring timely communication between staff and external partners.
- Assisted in implementing scheduling software, enhancing accuracy and reducing conflicts in appointments.
- Developed routine reports on scheduling metrics to identify areas for process improvement.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficiency.
- Managed appointment calendars, optimizing time and reducing scheduling conflicts across teams.
- Communicated with team members to gather availability and adjust schedules accordingly.
- Processed requests for changes in scheduling, maintaining organizational responsiveness and flexibility.
- Developed and maintained tracking systems for appointments, enhancing visibility of schedules.
- Collaborated with management to identify opportunities for process improvements in scheduling workflows.
- Provided administrative support by generating reports on scheduling metrics and team performance trends.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Data Entry Lead
Creative Wood Specialties
2019 - 10.2021
- Oversaw daily data entry operations, ensuring timely and accurate processing of information.
- Trained and mentored junior staff on best practices for data entry and system usage.
- Implemented process improvements that enhanced data accuracy and reduced entry time.
- Coordinated cross-departmental communication to streamline workflow and project timelines.
- Managed quality control measures to maintain high standards in data integrity and reporting.
- Utilized advanced software tools to optimize data management processes and reporting efficiency.
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.
Administrative Assistant
NY Learning Center
2015 - 03.2019
- Organized and maintained office files, ensuring easy access to important documents.
- Assisted in scheduling appointments and managing calendars for team members.
- Prepared and distributed communication materials, enhancing internal information flow.
- Supported the onboarding process for new employees, facilitating a smooth transition.
- Collaborated with various departments to streamline administrative processes and improve efficiency.
- Managed supply inventory by tracking usage and reordering essential materials promptly.
- Coordinated logistics for training sessions, ensuring all necessary resources were available.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
No Degree -
Berkeley City College
Berkeley, CAHigh School Diploma -
Coliseum College Prep Academy
Oakland, CA06.2014
Skills
- Strong time-management and ability to prioritize tasks
- Excellent communication skills (verbal and written)
- Skilled in handling high call volumes and providing customer support
- Detail-oriented with strong organizational skills
- Experience using scheduling software or office systems
- Problem-solver with quick decision making skills
- Team player with strong collaboration skills
- Applied behavior analysis
- Social skills development
- Strong work ethic
- Data entry
Certification
CPR (child, adult)
Mandated Reporter
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Ro-Health
2023 - 10.2025
Scheduling Coordinator
ACES
2021 - 12.2023
Data Entry Lead
Creative Wood Specialties
2019 - 10.2021
Administrative Assistant
NY Learning Center
2015 - 03.2019
No Degree -
Berkeley City College
High School Diploma -
Coliseum College Prep Academy