Miriam Ramirez
Aurora,IL
Summary
With a proven track record at JD Sports, I elevated customer satisfaction and sales through strategic displays and exceptional service. Expert in inventory management and loss prevention, I also excel in team leadership, fostering a culture of success and efficiency. My skills in operations oversight and customer relations drive continuous improvement and loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
JD Sports
09.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance. (Also did this as a Store Manager.)
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates to be equipped to comply with company policies and procedures. That also includes proper protocols and customer service standards!
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
East Aurora High School
Aurora, IL05.2017
Skills
- Operations Oversight
- Stock management
- Records Management
- Customer Relations
- Loss Prevention
- Store Organization
- Team Building and Leadership
- Customer Service
- Transaction Processing
- Retail Operations
- Store Opening and Closing
- POS systems operations
Timeline
Assistant Store Manager
JD Sports
09.2018 - Current
High School Diploma -
East Aurora High School