Miriam Reyes
Cottage Grove,OR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Equipped with strong problem-solving abilities, willingness to learn, and great communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Bakery Manager
Market Of Choice
01.2019 - Current
- Maintained clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Proficient in answering seven-line phone system in timely manner.
- Handled around 100-200 orders for holidays.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Coordinated with bakery staff to streamline operations due to short staffing during Pandemic, while still having customer service efficiency.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Monitored inventory levels and identified opportunities for cost savings.
- Managed budgeting and financial reporting, ensuring profitability, accurate tracking expenses and identifying areas for cost reduction.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
Assistant Bakery Manager
Market Of Choice
11.2012 - 12.2019
- Manage bakery for three months while manager was gone.
- Proficient in monthly inventory.
- Handle customer complaints or questions.
- Trained some fellow teammates for respective job titles, baking, deco, barista and clerk experience.
- Work with teammates in order to get back stock product for holidays.
- Communication with managers, vendors, customers and teammates.
- Familiar with website application pool and interviews for positions in bakery.
- Worked with Market Catering and Venue 252 for specialty customer and company orders.
- Worked on some company events like Angel Hair and Chef's Night out held by Oakway Center.
Private Housekeeper Helper
Housekeeping By Maria
08.2012 - 10.2012
- Vacuumed rugs and carpeted areas in homes.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down house furniture, fixtures, and windowsills to keep areas clean and comfortable.
- Disinfected and mopped home bathrooms to keep clean and sanitize.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Assistant
Lane Community College
09.2011 - 06.2012
- Translate papers from Spanish to English and vice-versa
- Answered a seven-line phone and relayed messages to teacher
- Assisted class of 15 students with educational questions and finding resources
- In charge of basic data entry like schedules, forms, photocopies and organized files, revised student papers and helped with corrections.
Deli/Cashier
Chevron
05.2007 - 09.2011
- Processed around 20-50 truck fuel transactions like: Fleet one, T-check and personal checks per day.
- Proficient in balancing till and knowledgeable in bank drops.
- Able to multi-task by working two cash registers to maximize customer flow.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Streamlined deli operations for increased productivity by maintaining a clean and organized workspace.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Assisted in inventory management, helping to maintain appropriate stock levels for optimal sales.
- Reduced waste by monitoring product rotation, expiration dates, and proper disposal of unsellable items.
Education
High School Diploma -
Cottage Grove High School
Cottage Grove, OR06.2008
Some College (No Degree) - Early Childhood Education
Lane Community College
Eugene, ORSkills
- 12 years in bakery experience (merchandising/customers service)
- 5 years managing bakery operations during pandemic
- Team player and self-starter
- Budgeting, supply ordering and waste management
- Microsoft, Excel and outlook experience
- Multitasking, time management and prioritizing
- Employee interviewing, Training (operations/safety) and scheduling
- Adaptable to Changing Demands
- Communication skills with upper management, vendors, customers and team
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Manager
Market Of Choice
01.2019 - Current
Assistant Bakery Manager
Market Of Choice
11.2012 - 12.2019
Private Housekeeper Helper
Housekeeping By Maria
08.2012 - 10.2012
Assistant
Lane Community College
09.2011 - 06.2012
Deli/Cashier
Chevron
05.2007 - 09.2011
High School Diploma -
Cottage Grove High School
Some College (No Degree) - Early Childhood Education
Lane Community College
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