Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Reyes

Amherst,MA

Summary

Proactive and customer-focused, I excel in fast-paced environments, as demonstrated during my tenure at Dunkin Donuts. Skilled in multitasking and teamwork, I significantly enhanced customer satisfaction through efficient service and strong collaboration. My expertise includes safe food handling and exceptional customer service, ensuring both safety and engaging customer experiences.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in kitchen staff role.

Overview

7
7
years of professional experience

Work History

Crew Member

Dunkin Donuts
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.

Kitchen Staff

Sabor Latino Restaurant
03.2021 - 10.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Plated and presented food following chef requirements.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Transported food items from storage areas to kitchen for prepping.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Crew Member

Dunkin Donuts
02.2018 - 01.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Highschool Diploma -

St Michaels Highschool
Santo Domingo Dominican Republic

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Safe food handling
  • Safety awareness
  • Initiative and Self-motivation

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Dunkin Donuts
11.2024 - Current

Kitchen Staff

Sabor Latino Restaurant
03.2021 - 10.2024

Crew Member

Dunkin Donuts
02.2018 - 01.2020

Highschool Diploma -

St Michaels Highschool

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Miriam Reyes