Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miriam Rodiguez

Montebello,CA

Summary

A reserved, quiet, serious and always concerned with the exact correctness of work and behavior in general.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Office Administrator

New Day Behavioral
Glendora, CA
10.2010 - 09.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Delivered clerical support by handling range of routine and special requirements.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Supported Program Director with proactive correspondence management, document coordination and customer relations.

Credit and Collection Analyst

Reuland Electric Company
City of Industry, CA
01.2005 - 09.2010
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Placed customer accounts on hold due to past due payments.
  • Complied with internal controls and government regulations.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Claims Service Representative

Biller-Smith Associates
Cerritos, CA
01.1992 - 08.2002
  • Handled a heavy volume, over 100 calls per day in a fast paced environment.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new loss report and and claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Negotiated with claimants to settle claims.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
  • Carried out day-day-day duties accurately and efficiently.
  • Checked documentation for accuracy and validity on updated systems.

Education

ARF Administrator - Care And Supervision of Adults With Disabilities.

Relias Academy
Texas City, TX
04.2020

Office Administration Certificate - Accounting

Pacific Coast College
Whittier, CA
10.1987

High School Diploma -

Montebello High School
Montebello, CA
06.1983

Skills

  • Microsoft Dynamics
  • Microsoft Office
  • Data Communications
  • Accounts Payable and Accounts Receivable
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality

Certification

  • NNA Certified Notary Public and biometrics specialist.
  • NNA Certified Notary Loan Signing Agent.
  • ARF Administrator.


Timeline

Office Administrator

New Day Behavioral
10.2010 - 09.2022

Credit and Collection Analyst

Reuland Electric Company
01.2005 - 09.2010

Claims Service Representative

Biller-Smith Associates
01.1992 - 08.2002

ARF Administrator - Care And Supervision of Adults With Disabilities.

Relias Academy

Office Administration Certificate - Accounting

Pacific Coast College

High School Diploma -

Montebello High School

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Miriam Rodiguez