Miriam Rodriguez
Phoenix,AZ
Summary
Flexible hard worker ready to learn and contribute to team success. Compassionate Lead Educator - Toddlers, known for high productivity and efficient task completion. Specialize in early childhood development, curriculum design, and behavior management strategies. Excel in communication, empathy, and patience, ensuring positive outcomes in nurturing young minds. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Educator - Toddlers
Tots Unlimited
Glendale, AZ
03.2020 - 09.2024
- Developed and implemented age appropriate learning activities for toddlers in accordance with curriculum standards.
- Provided a safe, secure and stimulating environment to support the physical, emotional, intellectual and social development of toddlers.
- Facilitated positive interactions between children to enhance their social skills and relationships.
- Established positive relationships with parents and guardians and provided them with regular updates on their child's development.
- Supervised playtime activities both indoors and outdoors ensuring safety at all times.
- Organized special events such as field trips, story time sessions, music and movement classes.
- Attended professional development workshops and seminars related to early childhood education.
- Implemented strategies for dealing with challenging behaviors while maintaining a positive attitude towards all individuals involved.
- Demonstrated excellent communication skills when interacting with staff members, parents and guardians and children.
- Engaged toddlers in creative activities such as painting or drawing which promoted creativity and imagination.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
Customer Service
Sallys Beauty Supply
Phoenux, Arizona
05.2013 - 08.2016
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Ensured all customer service standards are met at all times.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
Career Success High School
Phoenix, AZ05-2011
Skills
- Behavior Modeling
- First-aid and CPR
- Age-Appropriate Activities
- Classroom Organization
- Staff Meeting Oversight
- CDA License
- Reliable
- Caring and Understanding
- FLUENT IN English , Spanish
- Positive and cheerful
- CPR and First Aid
- Customer Service
- Money Handling
- POS System Operation
- Phone Etiquette
- Problem-Solving
- Cash Handling
- Cash Register Operation
- Retail Sales
- Teamwork
- Store Opening and Closing
- Customer Engagement
- Suggestive Selling
- Upselling strategies
- Conflict Resolution
- Returns and exchanges
- word, excel, Power point
- Document Editing
- Finger Clearance card
Certification
- CDACertification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Educator - Toddlers
Tots Unlimited
03.2020 - 09.2024
Customer Service
Sallys Beauty Supply
05.2013 - 08.2016
High School Diploma -
Career Success High School
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