Miriam Rodriguez
Brownsville,Texas
Summary
An interesting position with a growing company and chance of advancement Resourceful Front of House Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring smooth front-of-house operations and superior guest experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front of House Manager
Golden Corral Buffet and Grill
Brownsville, TX
05.2009 - Current
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Resolved problems or concerns to satisfaction of involved parties.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Trained new employees to perform duties.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
Back of the House Manager
Golden Corral
Brownsville, TX
05.2009 - Current
- Delivered high-quality customer service and resolved complaints efficiently.
- Handled significant cash amounts for bank deposits with precision.
- Monitor and verify that all team members consistently update temperature records.
- Monitored work schedules to ensure optimal coverage for cashiers, hosts, and bussers.
- Managed catering events and staff.
- Facilitated enrollment of new subscribers into the fit meal program while managing monthly payment processes for current clients.
- Monitored and managed portions of fit meal items effectively.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High school or equivalent - General education
James Pace Highschool
Brownsville, TXSkills
- Customer service
- Sales
- teamworker
- leadership
- Business Development Strategy
- Skilled in Managing Multiple Tasks
- Communication
- Accounting
- Inventory Management
Initial
M
Certification
- Food Handler Manager Certificate
Languages
English
Professional
Spanish
Professional
Timeline
Front of House Manager
Golden Corral Buffet and Grill
05.2009 - Current
Back of the House Manager
Golden Corral
05.2009 - Current
- Food Handler Manager Certificate
High school or equivalent - General education
James Pace Highschool
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