Summary
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Miriam Rodriguez

Riverview,FL

Summary

Dedicated healthcare professional with over 8 years of experience in supporting patients, providers, and clinical operations. Expertise in patient scheduling, EMR documentation, insurance verification, and HIPAA compliance. Recognized for enhancing patient satisfaction, efficiently resolving issues, and maintaining accuracy in high-volume environments. Bilingual in English and Spanish, enabling effective communication with diverse patient populations.

Work History

Customer Service Support Representative

LabCorp
New Castle, DE
2018 - 2025
  • Facilitated inbound and outbound communication to support customer inquiries. Assisted in resolving issues through effective call management. Provided information to enhance customer satisfaction.
  • Managed scheduling, rescheduling, and cancellation of patient appointments.
  • Provided test information and lab results to support clinical decision-making. Assisted in the collection and analysis of laboratory data. Contributed to maintaining accurate records of test outcomes.
  • Organized and executed specimen pickup schedules for clients.
  • Executed modifications to patient reports by adding or removing tests, enhancing report relevance and clarity.
  • Rectified demographic and billing discrepancies to ensure accurate client records.

Patient Service Representative

MyEyeDr.
Bear, DE
2017 - 2018
  • Facilitated ordering processes for contact lenses and eyewear.
  • Conducted pupillary distance measurements to ensure accurate fitting of eyewear.
  • Managed scheduling, rescheduling, and cancellation of patient appointments.
  • Executed verification and retrieval of insurance authorizations to ensure compliance with policy requirements.
  • Executed processing of lab orders for glasses, contacts, and reading scripts.

Administrative Assistant

Christiana Care Health System
Newark, DE
2015 - 2017
  • Assisted in processing payroll using Kronos system. Supported team members in resolving payroll inquiries. Maintained accurate employee records within the system.
  • Coordinated scheduling of meetings and interviews to support team operations. Assisted in documenting meeting minutes to ensure accurate record-keeping.
  • Assisted in maintaining organized files and inventory of supplies. Supported ordering processes to ensure timely availability of necessary materials. Contributed to efficient office operations through diligent record-keeping.
  • Oversaw management of incoming and outgoing calls, emails, and faxes.
  • Organized office supplies and maintained inventory levels. Assisted in sorting and distributing incoming mail. Supported team members with administrative tasks to enhance workflow efficiency.

Education

Esthetician Program -

Academy of Massage And Bodywork
Bear, DE
2026

High School Diploma -

Continental Academy
Coral Gables, FL
2009

Skills

  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Electronic Medical Records
  • HIPAA Compliance
  • Front Desk Operations
  • Medical Administration
  • Patient Relations
  • Healthcare Customer Service

Languages

Spanish
English

Personal Information

Title: Patient Service Representative | Healthcare Professional

Timeline

Customer Service Support Representative

LabCorp
2018 - 2025

Patient Service Representative

MyEyeDr.
2017 - 2018

Administrative Assistant

Christiana Care Health System
2015 - 2017

Esthetician Program -

Academy of Massage And Bodywork

High School Diploma -

Continental Academy

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